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userKTJzxg9roE
Constellation

Re: Gear Fit 2 Pro in reboot loop

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Same issue . i purchased last dec, used it for a month.

didnt use for 2-3 months

last month i turned it on after charging, it is not detecting heart rate, steps count etc.

Just reboots after every 1-2 mins.

 

Any Solution ? tried reboot, reset , factory reset everything

Frustrating it is.

 

Thanks,

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Highlighted
Supernova

Re: Gear Fit 2 Pro in reboot loop

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Hey, @userKTJzxg9roE, I really appreciate you reaching out to us. Have you called 1-800-726-7864 to look into your exchange options?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.


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user4OIIU9Pz1Y
Astronaut

Re: Gear Fit 2 Pro in reboot loop

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Even me too facing the same challenge after using for 2 months....any solutions found....very disappointed with the product Smiley Sad

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Samsung Moderator
Samsung Moderator

Re: Gear Fit 2 Pro in reboot loop

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Could you provide me the model/serial number of the unit?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Samsung Moderator
Samsung Moderator

Re: Gear Fit 2 Pro in reboot loop

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Did you still need assistance with your Fit 2 Pro? 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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userN11zN8DLzz
Astronaut

Re: Gear Fit 2 Pro in reboot loop

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I'm having the exact same problem with my Gear Fit 2 Pro. I got it for Christmas and it is worked fine until June. Now it is in a constant reboot loop. Has anyone come up with a solution other than just going back to BestBuy and getting a new one? This will be the second Gear fit I've had to replace. I don't see myself getting another Samsung product if it's only going to last 6 months at a time. It is very frustrating.

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Samsung Moderator
Samsung Moderator

Re: Gear Fit 2 Pro in reboot loop

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Hey, just checking in. Were these steps helpful?

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userS2RZD0Ukmr
Constellation

Re: Gear Fit 2 Pro in reboot loop

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My Gear Fit2 Pro just this morning started the reboot loop out of the blue. Yesterday it was working fine and I put it to charge for the night on the charger that came with the band. But this morning it doesn't want to stop rebooting every 2 to 5 minutes. I tried the three suggested steps but no luck stopping it from rebooting. I am going to try and go to BestBuy  where I got it from and see what they recommend doing. 

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userctl9ZLPrlF
Constellation

Re: Gear Fit 2 Pro in reboot loop

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What happened to your gear fit 2 pro?

 

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Samsung Moderator
Samsung Moderator

Re: Gear Fit 2 Pro in reboot loop

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Were you able to try any of the troubleshooting steps mentioned previously in this thread?

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