JUMP TO SOLUTION Solved

Original topic:

Gear Fit 2 Pro stopped tracking steps and measuring HR

(Topic created: 10-15-2018 07:21 PM)
userRoSoIkgKsw
Constellation
Options
Gear and Gear Fit

I am not sure if there is a fix to this yet, but I have tried soft resetting, hard resetting, and force stopping the apps. Nothing has worked. It also stopped measuring sleep. I have this problem for two days now and I am not sure if there is a fix for this. I did not update my device prior to this. It just stopped working randomly.  

14 Replies
Solution
SamsungLarryK
Samsung Moderator
Samsung Moderator
Options
Gear and Gear Fit

The pedometer and heart rate sensor may not work properly on some Gears with a specific software version. The issue will be resolved by a Software update. Please double check that your device is updated. For a temporary solution, reboot the Gear when the problem is detected, and then disable the Elliptical trainer and Rowing machine setting.

userRoSoIkgKsw
Constellation
Options
Gear and Gear Fit

I checked for software updates and there are none. I have also tried disabling Elliptical trainer and Rowing machine and the problem still persists. 

0 Likes
Reply
Samsung_Stephanie
Samsung Moderator
Samsung Moderator
Options
Gear and Gear Fit

We understand, at this time our only recommendation would then be to await the next update as this should resolve the issue. I'm sorry we can't currently offer more. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

0 Likes
Reply
Liquidj
Constellation
Options
Gear and Gear Fit

Why the specifically the Eliptical tracking? This is the type of workout I do most of the time? What about that tracking is different? My issue is that it will track normally all the way through the workout (45-60 minutes). Then after I'm done it will say "Well done" and only register 10 minutes/85 calories.

0 Likes
Reply
userjCd3qDP860
Constellation
Options
Gear and Gear Fit

any more updates on this fix - been having problems for so long now... 

DRaider
Constellation
Options
Gear and Gear Fit

Hi, it is now March 2019 and the issue still has not been resolved. My Fit 2 Pro's heart rate monitor and pedometer has not worked for 5 months and Samsung still has not done anything to resolve this issue. I had to go back for my old Fitbit that's over 3 years old and still works less some battery life.

 

If Samsung is not going to be able to fix the issue with an software update, the least thing the Samsung can do is to offer replacements of some sort. I purchased 2 Fit 2 Pro, one for me and one for my wife, and we now have have 2 rather glorified rubber wrist watches. This is really unacceptable for a company to not offer up any support for products that they break with bad software updates.

userh9VVuLOKAd
Constellation
Options
Gear and Gear Fit

Hi men do you have any answers from you prob 

Because  i've same tour prob 

And i wonna the solution 

If you can help me 

Thanks

0 Likes
Reply
users2UxP5ioCc
Asteroid
Options
Gear and Gear Fit

Hi, Are we actually supposed to click "accept as a solution" ? Or is that automatically put in your posts because it's is quite inappropriate in this case. 

 

When is the "new update" you talk about going to happen? It's been a year and a half! Why did you recommend waiting for a new update that never happened?

 

 

When you say "our" I assume you refer to Samsung... Which is irresponsible to your readers making us think you actually spoke with Samsung. 

userCISKZZWili
Constellation
Options
Gear and Gear Fit
Mine stopped tracking steps Dec. 24 two days ago. I have tried everything, rebooting, unpairing and reparing with my phone. The wrist motion turn on feature has also stopped along with the hear rate monitor and tracking for walking or running shows no distance. What happened? I have had this for a year and suddenly it stops working. What is the fix?