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Samsung Moderator
Samsung Moderator

Re: Gear Fit 2 pro water damaged

Unfortunately Samsung devices are not water-proof, they are only water resistant. Despite any advertisements, I never recommend swimming with or taking pictures underwater with any device as this will 9 times out of 10 cause water damage within the device. Water/liquid damages are not covered under any Samsung limited warranties. I do apologize for any inconveniences caused by this. 


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Smith5646
Asteroid

Re: Gear Fit 2 pro water damaged

These claims of water damage is an absolute croc

Cut and pasted from the Samsung website...

 

  • Go from swimming laps to jumping in the shower. Gear Fit2 Pro is water resistant up to 5 ATM*.

 

So, either your products are defected or there is false advertising.  Either way, I am in the process of trying to find out who to contact to file a lawsuit.

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JadedHippy
Asteroid

Re: Gear Fit 2 pro water damaged

 Here is another person who never swam or showered with this watch.  The only water it was exposed to was sweat or occasional slight splashes from washing my hands.  I had it for 3 months and it busted, then they got evasive and haven't yet flat out told me they won't replace it, but just sent it back without repair.  I got a vague phone call and had to follow up myself to find out more information.  I suspect this will go the same as the rest of you and I'm irritated.  This is an expensive piece of kit and they're not going to stand by it?  WOW.  I guess I should have gone with Apple.

 

Count me in on any lawsuit and heads up to Samsung that my household won't be buying your products anymore.

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usergPx6a2DoEa
Constellation

Re: Gear Fit 2 pro water damaged

Same here.  lets just file a lawsuit alreadyI have screen shots of all of the ads across all media types.  Clearly marketed for swiming and clearly cannot even handle swimming in some cases not even sweat.  

 

Need 60 people for a class action 

 

I have 19 so far who else is in?  

 

 

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userTY3SuW3qo7
Astronaut

Re: Gear Fit 2 pro water damaged

I’m in too. Same exact story. Had it for 5 months. No abuse. Only swam a few laps. Never submerged. “Swimming laps” was the selling point for me. It’s fraud that they knowingly advertise that this can be used for swimming laps, yet product fails if it gets wet.

I’ve wasted a lot of time with “customer service” but they seem to be trained on how to respond the same way - “ it’s not us, it’s you”

 I think retailers need to take these off of their shelves. It’s robbery. 

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userTY3SuW3qo7
Astronaut

Re: Gear Fit 2 pro water damaged

I’m in too. Same exact story. Had it for 5 months. No abuse. Only swam a few laps. Never submerged. “Swimming laps” was the selling point for me. It’s fraud that they knowingly advertise that this can be used for swimming laps, yet product fails if it gets wet.

I’ve wasted a lot of time with “customer service” but they seem to be trained on how to respond the same way - “ it’s not us, it’s you”

 I think retailers need to take these off of their shelves. It’s robbery

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Smith5646
Asteroid

Re: Gear Fit 2 pro water damaged

Add me to your list for the lawsuit.

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userTejd1hxHO0
Constellation

Re: Gear Fit 2 pro water damaged

This happened to me too.  I never had it in water; not even the shower.  Sweat is the only liquid to ever touch it.

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userpzJMHuBgiw
Constellation

Re: Gear Fit 2 pro water damaged

I experienced the same.  Simple swim voided the warranty acording to Customer service.  Too bad too because I was a BIG Samsung supporter and have my home filled with their products.  I will happily join the lawsuit.  If I can't find one then I guess I will contact the law firm that handled the Samsung Washer or Phone lawsuits.  This is in incredibly bad was to lose customers!!

 

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userRuH0oRVzSD
Asteroid

Re: Gear Fit 2 pro water damaged

Would this lawsuit extend to Canada!?  I have the exact same problem, been given the run around for 6 months now... maybe they are riding out the one year warranty time frame.  Bunch of crooks.  Never ever supporting samsung ever again.  My phone is due for an upgrade, definitely not getting a samsung.  Looked at TVs... no second glance at a samsung.  I really hope this company dies off, no one should buy anything from them EVER.  

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