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‎07-03-2020 04:26 AM in
Gear and Gear FitGear Fit2 Pro shuts itself off. I have reset the watch and it still does this. The watch had 80% battery left and suddenly started shutting down after only being turned on for about a minute. When turning the watch on the screen glitches and flashes solid white and shows no battery left. When I try to charge the watch, I get an error notice that the battery will not charge because it's too hot. Then the screen changes to a flashing triangle with a red thermometer. I left the watch off overnight to allow it to cool. When I attempted to charge it or turn it on the next morning, I immediately had the same issues.
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‎07-03-2020 06:41 AM in
Gear and Gear FitThank you for reaching out. I would recommend a service repair. Can you please provide me with the following information in a private message: http://bit.ly/2JH2rq2
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‎07-03-2020 06:41 AM in
Gear and Gear FitThank you for reaching out. I would recommend a service repair. Can you please provide me with the following information in a private message: http://bit.ly/2JH2rq2
Full Name:
Street address:
Email Address:
Best Contact Number:
Alternate Telephone Number: (If Available)
Model Code:
Serial/IMEI Number:
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.
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‎07-03-2020 07:59 AM in
Gear and Gear Fit
It sounds like the battery is bad. You can try factory resetting the device to see if it was software related, but it's likely a hardware issue and the device might need to be repaired if possible or replaced.
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‎10-07-2020 02:37 PM in
Gear and Gear FitDid a reset, a factory reset( with the few seconds before if shutsdown) but still no luck. Why is there a battery issue just over 1 year of use? Very, very disappointed with Samsung!!
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‎07-12-2020 02:09 PM in
Gear and Gear FitI'm having the same issue. Yesterday it kept turning off by itself, I'd turn it on, and within a minute it would turn itself back off. Tried charging yesterday and today and it says the battery needs to cool. What do I need to do?
