Gear Fit2 Pro Overheat

[user8BY8mgc6mS]

Gear Fit2 Pro shuts itself off. I have reset the watch and it still does this. The watch had 80% battery left and suddenly started shutting down after only being turned on for about a minute. When turning the watch on the screen glitches and flashes solid white and shows no battery left. When I try to charge the watch, I get an error notice that the battery will not charge because it's too hot. Then the screen changes to a flashing triangle with a red thermometer. I left the watch off overnight to allow it to cool. When I attempted to  charge it or turn it on the next morning, I immediately had the same issues.

[SamsungAdam · Accepted solution]

Thank you for reaching out.  I would recommend a service repair. Can you please provide me with the following information in a private message: http://bit.ly/2JH2rq2

Full Name:
Street address:
Email Address:
Best Contact Number:
Alternate Telephone Number: (If Available)
Model Code:
Serial/IMEI Number:

[Geno71]

Hi @user8BY8mgc6mS 

It sounds like the battery is bad. You can try factory resetting the device to see if it was software related, but it's likely a hardware issue and the device might need to be repaired if possible or replaced.

[user8FN4c7Vl9O]

Did a reset, a factory reset( with the few seconds before if shutsdown) but still no luck. Why is there a battery issue just over 1 year of use? Very, very disappointed with Samsung!! 

[userkGRDX49CVe]

I'm having the same issue.  Yesterday it kept turning off by itself, I'd turn it on, and within a minute it would turn itself back off.  Tried charging yesterday and today and it says the battery needs to cool.  What do I need to do?