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Gear Fit2 Screen Not Working

(Topic created: 02-03-2020 02:51 AM)
userROYvVIsK4c
Constellation
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Gear and Gear Fit

My Gear Fit2 has developed a fault in the last 24 hours. The screen is blank/black but the device is still connected to my phone and vibrates when I press/hold the power button. I've tried unpairing/pairing the device, to no success. The phone asked me to press "Ok" on the watch to complete the pairing, and pressing blindly at where I knew the button to be eventually succeeded, so the screen is still responsive, not not displaying.

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SamsungJace
Samsung Moderator
Samsung Moderator
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Gear and Gear Fit

Honestly, if the watch cannot complete the reset repairs would be recommended. If the watch is over a year old, this repair would be out of pocket. In order to look into this further you are welcome to send us a private message with the full model code and serial number here: https://us.community.samsung.com/t5/notes/composepage/note-to-user-id/12031537


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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SamsungLarry
Community Manager
Community Manager
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Gear and Gear Fit

Have you updated your watch, phone, or wearables app recently?







Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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userbrNlFFT5ma
Constellation
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Gear and Gear Fit

I have the same problem, tried to reset but since does not show anything, unsuccessful.

 

Any ideas on how to solve this?

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Solution
SamsungJace
Samsung Moderator
Samsung Moderator
Options
Gear and Gear Fit

Honestly, if the watch cannot complete the reset repairs would be recommended. If the watch is over a year old, this repair would be out of pocket. In order to look into this further you are welcome to send us a private message with the full model code and serial number here: https://us.community.samsung.com/t5/notes/composepage/note-to-user-id/12031537


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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JCmm
Astronaut
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Gear and Gear Fit
same problem as above. screen is black, but connected to the phone. my model is SM 8365. Please let me know if there is anything I can do to fix it.
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