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Constellation

Gear Frontier S3 Sensors Not Working

I've replaced this device 3 times now with Best Buy and the sensors still dow not work. How do I down grade from the horrible upgrade that messed this up or get a valid replacement? 

7 REPLIES 7
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Samsung Moderator
Samsung Moderator

Re: Gear Frontier S3 Sensors Not Working

Just to clarify are the sensors not functioning or are they not counting steps etc?


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Constellation

Re: Gear Frontier S3 Sensors Not Working

I am also having this issue. It started Wednesday January 8th. It will not count steps, monitor my sleep,monitor heart rate, or turn on when I lift my hand.  I am pretty sure this started after the last update.

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Constellation

Re: Gear Frontier S3 Sensors Not Working

 The sensors are not working. It counts steps but not floors or anything like heart rate and such.

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Asteroid

Re: Gear Frontier S3 Sensors Not Working

I too am having the same problem. My S3 Frontier updated then the sensors (motion, heartrate, altimeter etc) stopped working randomly. I reset it a few times and one of the times it worked for a day then stopped again.

 

I see on this site that this is a widely known problem with the watch. What kind of assistance can we get?

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Asteroid

Re: Gear Frontier S3 Sensors Not Working

I too have the same issue. A HUGE percentage of us have had this same issue. I'm trying to see if Samsung will make this right and replace/repair our defective devices. This really is a shame.

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Constellation

Re: Gear Frontier S3 Sensors Not Working

Add me to the group of disgruntled customers. 

 

My perfectly functional watch updated the other day, and now it fails to function.

 

ALL sensors are failed. I ran the sensor hub check and it says, in big red letters 'FAIL'.

 

I baby this watch, and the only changed variable is the updated firmware.

 

What are my next steps?

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Constellation

Re: Gear Frontier S3 Sensors Not Working

https://forum.xda-developers.com/smartwatch/gear-s3/rom-tizen-4-odin-files-sm-r765t-sm-t3892404

 

This helped, force a firmware update and it fixes it unless you shut down then have to do it again, the only thing I have found that works right now.

Gear S3 Frontier
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