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Pietruz3000
Asteroid

Gear Icon X 2018 - Low volume right earbud

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I search online for a solution, but unfortunately I haven't found anything helpful/that works.

My right earbud's volume drop at like 50%, even at maximum level the left is still louder that the right one. I got them like 2 weeks ago...

 

I think the problem was about the ambient sound, so a software problem. Then I talk with one Samsung employee and he told me that it was a hardware problem and invited me to send my iconx back to Samsung.

 

P.S.: I tried reset from pc, phone. Even connecting my iconx to another phone doesn't work. I tried to sync them from pc, but with no result.

1 SOLUTION

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Samsung Moderator
Samsung Moderator

Re: Gear Icon X 2018 - Low volume right earbud

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You can reach them here: Link

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15 REPLIES 15
Pietruz3000
Asteroid

Re: Gear Icon X 2018 - Low volume right earbud

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Ps: i really love how samsung help their customers.  Thanks Smiley Frustrated

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Samsung Moderator
Samsung Moderator

Re: Gear Icon X 2018 - Low volume right earbud

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Have you had anyone else test the ear buds? Seems odd but that's how I found out I have some hearing loss in one ear over the other. Did you send them in for service?

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Pietruz3000
Asteroid

Re: Gear Icon X 2018 - Low volume right earbud

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I connected my earbuds only with my phone, so i don't think that it could be a problem.

I didn't send them to Sams ung, but I think I'll do that. I just need to contact to let them know my informations.

 

Thanks for your answer btw.

Pietro.

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Samsung Moderator
Samsung Moderator

Re: Gear Icon X 2018 - Low volume right earbud

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Are you located in the US?

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Pietruz3000
Asteroid

Re: Gear Icon X 2018 - Low volume right earbud

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No, I live in EU, in Italy.

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Samsung Moderator
Samsung Moderator

Re: Gear Icon X 2018 - Low volume right earbud

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You can reach them here: Link

View solution in original post

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Pietruz3000
Asteroid

Re: Gear Icon X 2018 - Low volume right earbud

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Ok. Will Samsung come to my home and take them, or should I go to a Samsung customer repair center?

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Samsung Moderator
Samsung Moderator

Re: Gear Icon X 2018 - Low volume right earbud

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Unfortunately, we have no information regarding Italian service, we handle US support. 

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Pietruz3000
Asteroid

Re: Gear Icon X 2018 - Low volume right earbud

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Oh yeah. Sorry for the question. Gonna contact support. Thanks for the help

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