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Gorick
Astronaut

Gear Icon X 2018 Meshes / Mesh Kit Replacement

Hello, 

 

Every other month I need to clean them and end up changing one or both of the meshes.

Where can I get new set of meshes for my Icon X.

I've looked on samsungparts.com and I couldn't find what I was looking for.

I've seen posts that ask the same thing and all have been resolved by sending the info to a samsung rep. Is it the only solution?

 

Thank you

12 REPLIES 12
Samsung Care Ambassador

Re: Gear Icon X 2018 Meshes / Mesh Kit Replacement

At the moment I don't think Samsung sells the kits you can call or visit the link below

 

https://www.samsung.com/us/support/contact-customer-services/

 

1-(855)-726-8721


Gary-B82-Ambassador-Signature2Note 10+ Verizon Wireless
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Samsung Moderator
Samsung Moderator

Re: Gear Icon X 2018 Meshes / Mesh Kit Replacement

Hello @Gorick, I will be happy to assist you.

Can you please send me a private message here with the below information? http://bit.ly/2GH8URL

Serial Number:
Model Number:


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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userkivB19eqVM
Astronaut

Re: Gear Icon X 2018 Meshes / Mesh Kit Replacement

I'm having the exact same issue .

 

Purchased my gear iconx a month ago, having problem with the volume, online tips call for using the kit to replace the mesh but the mesh kit was missing from my buds. 

 

The product support modal didn't have the options for selecting the earbuds as the product needing help and it wouldn't let me continue without selecting a product. 

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Samsung Moderator
Samsung Moderator

Re: Gear Icon X 2018 Meshes / Mesh Kit Replacement

Hey there, @userkivB19eqVM.

I will be happy to assist you further. Can you send me a private message with the below information in full here: http://bit.ly/2GH8URL

Serial Number:
Model Number:


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Halogen058
Constellation

Re: Gear Icon X 2018 Meshes / Mesh Kit Replacement

I have been searching trying to find the cleaning kit. I can't find it any where. 1 of my ear buds now has no mesh because it fell out and I can't find it.

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Samsung Care Ambassador

Re: Gear Icon X 2018 Meshes / Mesh Kit Replacement

I would suggest reaching out to Samsung E-Commerce Support Team at the number link below:

 

P: 18557268721

 

https://www.samsung.com/us/support/contact-customer-services/ 


Gary-B82-Ambassador-Signature2Note 10+ Verizon Wireless
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user2r1aiKTGoR
Astronaut

Re: Gear Icon X 2018 Meshes / Mesh Kit Replacement

I'm having the same issue.......about to run out of the replacement stuff and I cant find out how to get more

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Johnboy007
Constellation

Re: Gear Icon X 2018 Meshes / Mesh Kit Replacement

Hi,

 

Sorry to jump on such an old thread but I am desperately trying to get a maintenace/cleaning kit for my Gear Icon X 2018.

 

I never received the kit in my original purchase.

 

Could you please also help me out Samsung Zell? I'm in the UK (not sure if this makes any difference).

 

Regards,

 

John

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Samsung Moderator
Samsung Moderator

Re: Gear Icon X 2018 Meshes / Mesh Kit Replacement

Hello John! Regrettably support for non-US models is very limited. We suggest reaching out to a support team in your area for further assistance. You can do so by using the following link: https://www.samsung.com/us/common/visitcountrysite.html

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