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Lokione
Cosmic Ray

Gear S not connecting to Gear Manager

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I have a Gear S and It can't connect to Gear Manager on S7E.

1 SOLUTION

Accepted Solutions
Honored Contributor

Re: Gear S not connecting to Gear Manager

JUMP TO SOLUTION

Hello there, @Lokione
Let's try some troubleshooting steps, just let us know how these go!

  1. Are all your Apps are up to date? You have 2 places that you need to look. Google Play store and Galaxy app store. Go to both and check My Apps. Make sure there is no app that needs updating. 
  2. Is your phone OS up to date? Go to Settings, About phone and check for software update. Make sure you have the latest phone software. 
  3. Clear phone cache. Instructions are here
  4. Clear Application cache and sometimes Application data. Instructions are here
  5. You may also want to delete the Gear Manager app and then re-download it to try again.

Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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17 REPLIES 17
Honored Contributor

Re: Gear S not connecting to Gear Manager

JUMP TO SOLUTION

Hello there, @Lokione
Let's try some troubleshooting steps, just let us know how these go!

  1. Are all your Apps are up to date? You have 2 places that you need to look. Google Play store and Galaxy app store. Go to both and check My Apps. Make sure there is no app that needs updating. 
  2. Is your phone OS up to date? Go to Settings, About phone and check for software update. Make sure you have the latest phone software. 
  3. Clear phone cache. Instructions are here
  4. Clear Application cache and sometimes Application data. Instructions are here
  5. You may also want to delete the Gear Manager app and then re-download it to try again.

Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

View solution in original post

Reply
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Lokione
Cosmic Ray

Re: Gear S not connecting to Gear Manager

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Thanks, it works again

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Honored Contributor

Re: Gear S not connecting to Gear Manager

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Anytime! Glad to hear things are better.  Smiley Happy


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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userxAHKdVb2RI
Astronaut

Re: Gear S not connecting to Gear Manager

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This solution did not help me. I have a J5 and a gear S. Can you help me please.

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userKUSf0Qpoh7
Constellation

Re: Gear S not connecting to Gear Manager

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J7 Pro  does not connect to gear s 

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Samsung Moderator
Samsung Moderator

Re: Gear S not connecting to Gear Manager

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What app are you using to try to connect the gear s to your device?

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userKUSf0Qpoh7
Constellation

Re: Gear S not connecting to Gear Manager

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Gear manager from play store 

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Samsung Moderator
Samsung Moderator

Re: Gear S not connecting to Gear Manager

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Is there an error message you are receiving?

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userKUSf0Qpoh7
Constellation

Re: Gear S not connecting to Gear Manager

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Yes phone not compatible 

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