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01-25-2017 12:54 PM in
Gear and Gear FitHey All... I just updated my watch two days ago to the new big software update and I have a very very annoying problem now.
I run a lot at gyms, treadmills and the indoor track. well before the update I just would tell my watch I'm starting to run, turn of location watch and hit start, take off then hit stop at end and it would save my progress, beautiful! Was great to keep track of my time and heart rate.... well now with this new auto pause feature it does not like that I stationary run! Seem because of the location track???? so I ran 45 mins today on treadmill and it only says I ran 5 mins because it just kept "auto pausing"?!?! Why!? I ran for 45 mins! I can not figure out how to tell it not to track my location either!?
Please help, this is very very annoying now! I loved my classic!
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01-31-2017 06:18 AM in
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01-27-2017 07:04 AM in
Gear and Gear FitHello there, @WyoVolvoDude. We're glad you reached out here with your concern and are so sorry that you're experiencing this.
What is the model number and Baseband version (both under Settings>About Device) for the Smart Phone your Gear S2 Classic is paired with? Do you normally have your Smart Phone near you when you're exercising like this? Also, can you please double check for any pending updates to the operating system or any of the apps on your Gear S2? Thanks!
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02-01-2017 02:49 PM (Last edited 02-01-2017 02:50 PM ) in
Gear and Gear FitSmart Phone: Samsung Galaxy S7 SM-G930V
Baseband: G930VVRU4API3
I have double checked updates and all say "up to date". The phone is either in the running craddle or in my gym bag in the locker.
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12-11-2019 08:16 AM in
Gear and Gear FitMy new watch is also doing the same. I also went into the settings as someone suggested to turn off auto pausing and it continues to auto pause. My phone is a S10+ and my band is SM-R830. An hour of spin class and it only shows I was on for 20 minutes. I also checked for any updates needed and everything was up to date! This is half the reason I bought this watch! My Fitbit was far more accurate!

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12-11-2019 09:29 AM in
Gear and Gear FitHave you tried force stopping and clearing the cache and data for the S-Health app and Galaxy wearables app?
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08-16-2020 12:56 PM in
Gear and Gear FitYou guys always when update something you messed up with the device which is was doing good, stop to creat situation to force us to buy a new model etc... We will eventually do that when the time comes!
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01-31-2017 06:18 AM in
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02-01-2017 02:56 PM in
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03-01-2018 11:49 AM in
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03-01-2018 11:51 AM in
Gear and Gear Fit