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Constellation

Gear S2 Won't turn on Charges as expected Button won't turn it one or reset

Hey My watched just stopped turning on... Battery communicates with the Samsung charge and goes to 100% but pressing the buttons does not turn it on.  I have attempted a reset but unresponsive.

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Samsung Moderator
Samsung Moderator

Re: Gear S2 Won't turn on Charges as expected Button won't turn it one or reset

If your watch's battery is completely discharged, it will not power on. You'll need to charge it before turning it on. If the watch will not power on or if it doesn't seem to charge, the problem could be anything from the battery, connection, the charger, or the watch itself. Give this link a try: https://www.samsung.com/us/support/troubleshooting/TSG01003100/

 

If you still continue to experience these symptoms after the troubleshooting steps provided, I would recommend a service repair. Can you please provide me with the following information in a private message: http://bit.ly/2JH2rq2

 

Full Name:
Street address:
Email Address:
Best Contact Number:
Alternate Telephone Number: (If Available)
Model Code:
Serial/IMEI Number:


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Constellation

Re: Gear S2 Won't turn on Charges as expected Button won't turn it one or reset

Hi, mine does the same. Shows on App as connected and charged but it wont show anything on the screen except a black face. When I tried Find my Watch, it vibrated and the screen lit up but was unreadable. I have tried a reset, holding both buttons down....all to no avail. Please help!20200916_122026.jpg

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