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‎03-21-2019 12:24 PM in
Gear and Gear FitSolved! Go to Solution.
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‎03-21-2019 12:34 PM (Last edited ‎01-19-2023 12:16 PM by SamsungRei ) in
Gear and Gear FitHello. I can definitely see how this would be concerning! I hope you are okay, and I sincerely apologize for any inconvenience that this is caused you! We do have a specialized team that would be happy to help you with this situation. I would encourage you to reach out to this team directly to get this matter resolved.
Please be aware, this team will be asking for specific information, such as your name, street address, email, place of purchase, bill of sale (to validate warranty status), and will request any documentation related to this incident. The additional documentation could include photos of an injury/damage, receipts or estimates of repairs, and/or medical documentation, etc.
The quickest way to reach this specialized team is by calling 1-800-726-7864.
Alternatively, you can reach out to our Facebook or Twitter Support teams to set up a call back.
If you don’t wish to call, I would recommend speaking with our Live Chat team.
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
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‎05-25-2019 07:11 AM in
Gear and Gear Fit- Mark as New
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‎05-25-2019 07:29 AM in
Gear and Gear FitI would be happy to look into this for you as well. Just follow the steps in the accepted solution and I'll follow up with you there. 🙂
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‎05-25-2019 07:54 AM in
Gear and Gear Fit- Mark as New
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‎07-06-2019 02:42 PM in
Gear and Gear FitI just had my charger and cable melt on me as well. This morning my watch said it needed to cool down, when I tried to put it on, it was crazy hot. My wife came downstairs to tell me it smelled like electrical fire so I went to the watch charger and it was melted along with the cord. My wood bed showed signs of burning as well.
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‎07-06-2019 02:49 PM in
Gear and Gear FitPlease send a private message with the full model code and serial number so I can look into this for you! http://bit.ly/2XERsky
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‎11-14-2019 03:09 PM in
Gear and Gear FitThis happened to me aswell this morning with my Samsung galaxy s3 frontier
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‎12-14-2019 01:13 PM in
Gear and Gear FitI too have a Samsung Frontier S3 and today the charger was hot & it was melted , it would have caught fire if i had not found it when i did. the charger and base was extremly hot and had a burning smell.
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‎12-29-2020 09:59 AM in
Gear and Gear Fit