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userTLgiQwRdDb
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Gear S3 Charger melted and almost caught fire

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I have had my watch and charger for over a year now. It is the charger that came with the watch. This morning I noticed my watch was a little warm when I took it off the charger, but didn't think much of it. About 4 hours later I noticed the charger smelled like an electrical fire. It was also melted and severely damaged. I have obviously unplugged it, and am never going to plug it back in. Has anyone else had this issue? I am thankful I worked from home today. I hate to think what might have happened if I wasn't home.
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Samsung Moderator
Samsung Moderator

Re: Gear S3 Charger melted and almost caught fire

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Oh no, I can certainly understand how scary that is. Can I ask if everyone is ok? Any damages to your home or furniture? I'd like to look into this further for you. Can you send me a private message here with the model code and serial number of your watch? 


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7 REPLIES 7
Samsung Moderator
Samsung Moderator

Re: Gear S3 Charger melted and almost caught fire

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Oh no, I can certainly understand how scary that is. Can I ask if everyone is ok? Any damages to your home or furniture? I'd like to look into this further for you. Can you send me a private message here with the model code and serial number of your watch? 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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usereWgwo8NsHx
Constellation

Re: Gear S3 Charger melted and almost caught fire

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I don't have an answer, but this happened to me last night. I was going to charge my watch and noticed the charger was extremely hot. I picked it up and immediately dropped it due to how hot it was. The cord melted apart and the end that goes into the charger is fused onto the charging base. Very concerning.
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Samsung Moderator
Samsung Moderator

Re: Gear S3 Charger melted and almost caught fire

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I would be happy to look into this for you as well. Just follow the steps in the accepted solution and I'll follow up with you there. Smiley Happy


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usereWgwo8NsHx
Constellation

Re: Gear S3 Charger melted and almost caught fire

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userlbRFoiIR83
Constellation

Re: Gear S3 Charger melted and almost caught fire

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I just had my charger and cable melt on me as well.  This morning my watch said it needed to cool down, when I tried to put it on, it was crazy hot.  My wife came downstairs to tell me it smelled like electrical fire so I went to the watch charger and it was melted along with the cord.  My wood bed showed signs of burning as well.

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Samsung Moderator
Samsung Moderator

Re: Gear S3 Charger melted and almost caught fire

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Please send a private message with the full model code and serial number so I can look into this for you! http://bit.ly/2XERsky

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user0eJyVbhcrt
Constellation

Re: Gear S3 Charger melted and almost caught fire

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This happened to me aswell this morning with my Samsung galaxy s3 frontier 

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