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Asteroid

Gear S3 Classic Home button not responding

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Yesterday my watch started responding very slowly, and then not at all.  The top button still brings up the PIN for samsung pay(which I never set up and don't use anyway), but no other screens would come up, and the home button wasn't responding at all.  I could not power down because I couldn't get to it in the UI and it wasn't responding to me holding down home(the bottom button) for up to a minute.  It was still connecting with my phone and sending data such as steps and sleep data, but I couldn't use it as a watch any more.  I ran the battery all the way down as a method to reboot it.  When it went off, I put it on the charger and it registgered it was charging, the %charged screen would appear, and it charged all the way back up.  When it got to 100% I tried to turn it back on, but it still doesn't respond to the home button.  Now I cannot turn it on at all.

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Samsung Moderator
Samsung Moderator

Re: Gear S3 Classic Home button not responding

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Give this a try, press and hold the back button and the power button at the same time for about 20-30 seconds, does that allow you to turn your device on?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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9 REPLIES 9
Product Expert

Re: Gear S3 Classic Home button not responding

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Hey @userqitAUaht7b 

 

Sorry, you're having this issue try hard reset to solve the issue.

 

Master reset with hardware keys

A master reset restores the original factory settings and may delete your personal data on the internal storage, such as downloads, ringtones, images, apps, and contacts. It does not delete data stored on the SIM card.

 

If the device menus are frozen or unresponsive, you can master reset using hardware keys.

 

  1. Back up data on the internal memory.
  2. Turn the Gear S3 off.
  3. Press and hold the Power key until REBOOTING displays at the bottom of the screen.
  4. Press the Power key repeatedly until the Select REBOOT MODE screen displays.
  5. Press the Power key to highlight ' Recovery'.
  6. Press and hold the Home key to select.
  7. Keep holding the Power key until the Gear S3 begins rebooting.

Please accept as a solution if this helps you!!!!!!!!!!!!!

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Asteroid

Re: Gear S3 Classic Home button not responding

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As mentioned in original post, the watch is not responding to the power key at all.  I held it down for over a minute on several occasions.

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Product Expert

Re: Gear S3 Classic Home button not responding

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i would normally suggest you try a manual reboot by pressing and holding the power button, i suggest you still give it a try for at least 20 to 30 seconds. if that doesnt work it might just be the power botton that isnt working. 

It might be as simple as  a button repair.

I'll contact a @samsungmoderator to get you further assistance with this alright?

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Product Expert

Re: Gear S3 Classic Home button not responding

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Hello @userqitAUaht7b 

 

I'm sorry you're having these issues with your Gear S3 Classic. 

If you're unable to perform the provided instructions above due to your malfunctioning home button I would suggest you contact 1-800-Samsung to help service your watch.

They'll be able to provide instructions for getting your watch operating again.

 

I hope this information helps!

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Samsung Moderator
Samsung Moderator

Re: Gear S3 Classic Home button not responding

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Give this a try, press and hold the back button and the power button at the same time for about 20-30 seconds, does that allow you to turn your device on?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in original post

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Asteroid

Re: Gear S3 Classic Home button not responding

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That did it!  It came back on and it looks like the issue is the home button.  Everything else is working as expected now, but the home button(bottom button) still does nothing.  Thank you!  I'll see about getting the home button fixed.

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Samsung Moderator
Samsung Moderator

Re: Gear S3 Classic Home button not responding

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I would be happy to assist you further by looking into a repair for the home button on your watch. Can I please have your full model number and serial number/IMEI in a private message: http://bit.ly/2JH2rq2


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Product Expert

Re: Gear S3 Classic Home button not responding

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In this case your best option would be to contact samsung directly as their are no service center that will physically service the watch onsite these items are usually shipped out with further inspection down below i have attached a link

For shipping repair, you need to call Samsung, the hotline is indicated in this link: https://www.samsung.com/us/support/contact/

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Product Expert

Re: Gear S3 Classic Home button not responding

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In this case your best option would be to contact samsung directly as their are no service center that will physically service the watches onsite these items are usually shipped out with proof purchase or further inspection down below i have attached a link

 

For shipping repair, you need to call Samsung, the hotline is indicated in this link: https://www.samsung.com/us/support/contact/

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