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Gear S3 Classic: Sudden Battery Drain

(Topic created: 06-18-2019 07:15 AM)
userKFvG0X4pqj
Constellation
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Gear and Gear Fit

I've had my Gear S3 Classic since sometime around last summer (so not even a year now, bought it new), and prior to a few days ago it had pretty good batter life. I could get close to two days between charges. As of yesterday however, this is no longer the case. By 1 PM it was at about 60%. I generally only put about 7K steps/15-20 flights of stairs a day on it a day, and 60% is something that I am used to seeing close to bedtime, not right after lunch. Today I've been confined to my desk most of the day and currently only have about 2K steps/10 flights of stairs, and the battery is sitting at 48%. I've restarted the watch several times and it is still draining battery at 3-4 times the rate that it was.

 

Anyone else seeing an issue like this?

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userZwU4Fnw8pL
Constellation
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Gear and Gear Fit

Mine has been doing it since the update to the version 4 OS.  I just think there's some throttling going on. 

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userFFSej9Voo1
Constellation
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Gear and Gear Fit

After installing a watch update the batteyr drain issue has been effecting both my watch and phone. Both last to about midday when before the watch would last a couple of days and the phone always had battery end of day.

So I have just tried reseting the watchand reinstalling the gear wearable app and the app is connected to the watch but absolutely nothing works in teh app. You can click on anything, the watch just has a message saying I need to download the app on my phone (which it already is , updated and connected).

The watch is 100% useless now and I can see 1000s of people complaining about these issues.

Samsung needs to fix this immediately or I will be requesting a refund in full for the watch and changing to use different brand phones, watchs, TVs etc.

user6FsZtP06JF
Asteroid
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Gear and Gear Fit

I downloaded the new One UI update hoping that would fix the battery issue but it's still broken. I left my watch off the charger for a week in an attempt to drain it completely, but when I put it on the charger, it showed 97% charged. After it reached 100%, I took it off the charger and it shut off in 5 minutes.

 

My Samsung Galaxy S8 seems to be draining a lot faster as well...

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userQvEuUiP8I2
Constellation
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Gear and Gear Fit
Same problem for me! Downloaded the update and am only getting 4 hours until my watch needs charging:( This is ridiculous!!
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userhNvddIncTf
Asteroid
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Gear and Gear Fit

My Gear S3 won't last longer than 3 hours anymore and that is in Watch Only mode...

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TalatPasha
Cosmic Ray
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Gear and Gear Fit

Hello everyone,

 

 

I have the same issue here with gear s3 frontier. I've been using the watch as every connection is turned off. That is, BT and WiFi was off for a couple of months. I love to use it as a watch only. Whenever I get bored from the watchface or i create a new watchface, I connect it to the phone, upload the face, and then disconnect it again. A week ago, I connected it to my Note 9 and saw that there is a new OS update to the watch. I updated to the latest Tizen immediatelly. Starting right from that moment, my 3 days of usage dropped to 14 hours! My case is showing that this is definitely a software issue, not a hardware failure.

 

 

 

@samsung978531, please, DO something, will you? Or will you again play dead as you did exactly about updating our 2018 Q series TVs?

 

 

 

I won't get surprised if our problem does not get resolved by Samsung, because I think this is the new world order now, right? Buy a device, use it for a year or two if you're lucky enough, and then buy a new device again.

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useriARjn7z5h7
Constellation
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Gear and Gear Fit

I have just had the exact same thing. My watch (frontier) is 6 months old. I only chanrge it every other night as easily get 2 days out of it. Suddenly last week it died during the day which was odd. I have not recently updated any of the software or installed any new apps or watchfaces. Now it will not even last 7 hours. I have tried factory reset and uninstalling everything but it has made no difference.

 

I have been told that I will have to send it for repair (which is admitting I was sold a item in a state of disrepair), going without it for 30 days, and even told that I may have to pay!

 

I have actually convinced many people to buy one of these. Not any more.

TalatPasha
Cosmic Ray
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Gear and Gear Fit
Dear S3 users, please keep this topic alive. No one posts as frequent as before. Did you all got your watches fixed? Or did you stopped using them?
userEMdQoygU4a
Asteroid
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Gear and Gear Fit

I had my Gear S3 Classic working on Tizen 3 and Tizen 4.0.0.1, and the battery usually lasted for about 2 days, with at least 12h on AOD (always-on display) mode. Immediately after updating to 4.0.0.4, the battery life drastically dropped to ~5h on AOD mode, plus no other time on standby, that was it: 5h. And I only use it as an accessory, not connected to my phone, BT and Wi-Fi off, notifications off, everything off, only AOD and steps on. I recently reset it, not restarted it, not reset it while connecting it to the phone, simply factory reset it from the settings, and it seems to be back to normal. Just to be sure, I've also navigated through settings and apps, especially Health, and turned workout detection, alerts and everything else off. As an example, instead of losing 80% in 4h (on AOD), I only lost 20% in 6h. I've went through a lot of comments, not only here, but on other websites too, and it looks like resetting it fixed the issue for some people. Although, from what I've read, S3 Frontier might be more problematic than the Classic.

I wish you all good luck, I believe that Gear S3, both Classic and Frontier, are the best smartwatches on the market, especially as design, so I really hope Samsung won't "kill" them.

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userEMdQoygU4a
Asteroid
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Gear and Gear Fit

It lasted for only 1 day, now it's draining fast again. It seems there is a problem with the leakage in the always-on state. I tried different watch faces and with brightness set at 2, still no luck.

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