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02-06-2019 01:14 PM in
Gear and Gear FitI have lost my contacts and my messages on my Gear S3. On my Galaxy S7 all my contacts are there. When I go to contacts on my Gear S3, I only get my profile and two contacts added since the upgrade. In the phone log on my Gear S3, it displays only phone numbers and not contact names that were there before. The message log on the Gesr S3 displays phone numbers and the messages that I have sent or received since the Tizen 4.0.0.2 upgrade but no contact names. After upgrading to Tizen 4.0.0.2 everything seemed to work correctly. I was setting up Samsung Pay, which did not work correctly. I tried doing a factory reset and reconnecting to my phone and the contacts disappeared. I have reset my watch several times and uninstalled and reinstalled the Galaxy Wearable software. At this time, I still do not have the contacts on my watch.
Help please.
Steve
Solved! Go to Solution.
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02-06-2019 01:42 PM in
Gear and Gear FitHello there, you said you have uninstalled and reinstalled the Galaxy Wearable app have you also made sure to clear both the cache and data for the Wearables app and or the contacts app?
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02-06-2019 08:15 PM in
Gear and Gear FitThank you. Clearing the cache, data, reinstalling Galaxy Wearable, pairing the watch again seemed to fix the issue. Thank you for your help.
Steve
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04-02-2019 11:32 PM in
Gear and Gear FitI've tried this several times and i'm still only getting some of my contacts coming up on the gear 3. It only started doing it when I paired it up with my new galaxy s10 plus
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02-27-2019 05:02 AM in
Gear and Gear FitHello, I have tried this (2X) but my Gear still won't display peoples' names when getting phone calls and all of my contacts are not on my Gear. I have an S8, and all of my contacts are on my phone, but not the watch.
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02-27-2019 09:18 AM in
Gear and Gear FitHave you attempted to reset your watch?
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02-27-2019 02:59 PM in
Gear and Gear FitYes, I have reset the watch as well.
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02-27-2019 03:39 PM in
Gear and Gear FitDo you have any contacts on your gear?
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02-28-2019 04:40 AM in
Gear and Gear FitThe only contact that I have on my gear is one that I added yesterday. I checked how the new contact is "backed up" and it is the same as the rest of my contacts. I reached out to Samsung, and their response was to have it serviced by a technician. Since there are no service locations near where I live, I will have to send it in. I hate to do that, but I only have 3 weeks left on Samsung's 12-month warranty...
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03-08-2019 07:29 PM in
Gear and Gear FitSettings, Accounts and Backup, Samsung
Cloud
Backup contacts
Open contacts
Delete all contacts
Go back to samsung cloud and restore contacts
Thank me later!