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userUvCmsTq14I
Constellation

Gear S3 Frontier Getting Error Message When Accessing Galaxy Store

Can't access Galaxy Store.  Have cleared cache, rebooted phone and watch, but still no luck.  Have been able to access it up until now.

19 REPLIES 19
Samsung Moderator
Samsung Moderator

Re: Gear S3 Frontier Getting Error Message When Accessing Galaxy Store

Are you unable to access the Galaxy store on your phone or your watch?

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userVCJy8rr121
Astronaut

Re: Gear S3 Frontier Getting Error Message When Accessing Galaxy Store

I'm having the same issue, can't access the Galaxy Store on my watch or phone...image000000.pngimage000000.jpg

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userb0PFmap8mB
Asteroid

Re: Gear S3 Frontier Getting Error Message When Accessing Galaxy Store

I am having the same issue since I upgraded to the Moto G7.

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userRK9HMMnvWn
Asteroid

Re: Gear S3 Frontier Getting Error Message When Accessing Galaxy Store

For me the issue with the Galaxy Store on the Phone. On the watch i was able to open galaxy Store and access it. Samsung pay is ok to open but not tested for payments in last 2 days.

Phone : Oneplus 6T Android Pie.

Watch : gear S3 frontier.

App Issue: Galaxy wearable(Gear S Plugin)

Phoen : OnePlus 6T

Android Version: android Pie(9)

Software version of watch:  OneUI version: 1.0

Tizen version: 4.0.0.4

Software version: R760XXU2ESF2

Knox Version: 2.3.1

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userb0PFmap8mB
Asteroid

Re: Gear S3 Frontier Getting Error Message When Accessing Galaxy Store

For what it is worth, I just spoke to Samsung and they acknowledged that the Wearable App for has a bug and is not communicating to the store.  They said they are working on fixing it and should have a solution in a couple of days.  When I checked my version of the android OS it is 9.  Isnt that weird?  Just 9.  

Very limitied funtionality out of the watch since I can not load my favorite apps on there like Timer and Pulse.

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userGDYxQK58ln
Asteroid

Re: Gear S3 Frontier Getting Error Message When Accessing Galaxy Store

They really need to have better moderators and customer service. I've been following this issue closely and I haven't seen one moderator on this forum even acknowledge that there is even a problem let alone tell us there is a solution in the works. I spoke to a Samsung representative yesterday and they told me to send my watch to them 🤦🏾‍♂️...thanks for the update it's very much appreciated

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user243vtdmhWh
Constellation

Re: Gear S3 Frontier Getting Error Message When Accessing Galaxy Store

Broke for me too.  When trying to access Galaxy store from phone error comes up as "An error has occured, try again later".  It appears the the watch can access the store, it looks like the app on the phone is the issue at least for me.

 

Information:

Type of phone watch is connected to:  Google Pixel 3XL

The Current OS version the phone is running:  Android Pie (9)

The current version of Galaxy Wearables app:  2.2.24.19031361

Current OS version running on the watch:  Tizen 4.0.0.4

 

Please fix.

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Samsung Moderator
Samsung Moderator

Re: Gear S3 Frontier Getting Error Message When Accessing Galaxy Store

Hello there, if you are experiencing this symptom please provide the following so that this information can be sent to our specialist.

Type of phone watch is connected to

Current OS version the phone is running

Current version of Galaxy Wearables app

Current OS version running on the watch

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userRK9HMMnvWn
Asteroid

Re: Gear S3 Frontier Getting Error Message When Accessing Galaxy Store

For me the issue with the Galaxy Store on the Phone. On the watch i was able to open galaxy Store and access it. Samsung pay is ok to open but not tested for payments in last 2 days.

Phone : Oneplus 6T Android Pie.

Watch : gear S3 frontier.

App Issue: Galaxy wearable(Gear S Plugin)

Phoen : OnePlus 6T

Android Version: android Pie(9)

Software version of watch:  OneUI version: 1.0

Tizen version: 4.0.0.4

Software version: R760XXU2ESF2

Knox Version: 2.3.1

Wearable App: 2.2.24.19031361

Gear S plugin: 2.2.03.19062642N

Samsung Accessory Service: 3.1.93.90418

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