Gear S3 Frontier in cradle Charges to Full then drains or is not charging to Full

[dpark44]

After the 3.0 update, in the morning I've noticed by watch is not fully charged. I typically place the watch on the cradle when I get home around 5pm so it sits on the cradle for about 12 hours. Before the update, it was always at 100% when I took it off the cradle. Since then, it is either charging to full, stops trickle charging, and slowly drains, which I believe the the most likely, OR it's not charging to full.

Anyone else having this issue?

[SamsungTrevor]

Hey, I hope you are doing well, @dpark44. I just wanted to see if you could share a bit more information about your device to see if others are seeing this exact difficulty while charging their devices.

• Model Number
• Software Version

You can find this information in Settings > Gear Info.

[dpark44]

Hi,

Thanks for following up. I have an Gear S3 Frontier.

Model #: SM-R765A

Software version: R765AUCU2CQL1

[SamsungTrevor · Accepted solution]

Thanks so much for providing some specifics about your device, @dpark44, I'm monitoring a S3 Frontier right now to see if it charges fully. Have you attempted to use another MicroUSB cable?

[dpark44]

I have swapped the Micro-USB previously but I'll try yet another cable and move the charger to a different outlet this weekend and see if any of those help. 

I assume other people aren't having problems with this? 

Should the S3 Frontier trickle charge while in the cradle? What is the normal behavior on the 3.0 update?

[SamsungTrevor]

Yes, it seems to hold a stable charge at 100% while on the cradle. If you would like to look into repair options, you can reach out to me in a private message and I'll be happy to see what options we have for your device.

Do you have anyway that you can attempt to use someone else's charger? I would like to see if this is your device or your charger causing this behavior.

[userXjrhh8Etmr]

Im  having the same issue... I never my watch charging overnight and in the morning, I will have anywhere between 84 and 96 percent charged... At times, I get 100 percent... It makes a difference bc if I go for a run and listen to music via Bluetooth, I won't make it through the day... I will try to change the outlet to see if that works. 

[SamsungNik]

You might also want to checkout this Link for reduced battery life troubleshooting tips!

[SamsungLarryK]

Hey, just checking in. Do you still need help with this?

[userX6gwUrfG72]

@SamsungLarryK Hello,  the charging station has a green light, upon removing the watch from the dock, the battery on the watch showed 96%.  Not sure why this is happening.