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Constellation

Re: Gear S3 Frontier in cradle Charges to Full then drains or is not charging to Full

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Yes I did. My battery was at 4% again this morning. It wasn't like this before the update.

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Supernova

Re: Gear S3 Frontier in cradle Charges to Full then drains or is not charging to Full

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@faintflicker: Can I get the following information?

 

Model Number

Software Version

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Constellation

Re: Gear S3 Frontier in cradle Charges to Full then drains or is not charging to Full

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I have the same issue. My gear s3 charges to 84% overnight green light on  then I put it back on the charger to get it up to 100% but by the end of the day it's back to 20-30% sometimes it will go into power saving mode.  Before the charge would last 2-4 days depending on my activity. I am using the same cradle and USB cable that came with it and never had any problems before 

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Samsung Moderator
Samsung Moderator

Re: Gear S3 Frontier in cradle Charges to Full then drains or is not charging to Full

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@user0hhYfTLHUw; Were you able to give the troubleshooting steps provided in the thread a try? 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Constellation

Re: Gear S3 Frontier in cradle Charges to Full then drains or is not charging to Full

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I tried the troubleshooting tips, but they did not work, I still have the same problem, not fully charging even after being on the charger overnight, also the gear s3 gets very hot now while charging

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Samsung Moderator
Samsung Moderator

Re: Gear S3 Frontier in cradle Charges to Full then drains or is not charging to Full

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Can I get your full model number and software version?

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Astronaut

Re: Gear S3 Frontier in cradle Charges to Full then drains or is not charging to Full

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I've got the same problem after upgrading to tizen 3.0.0.2 on my two month old gear s3 frontier. It gets really hot, and the crade glows green, but when i take it of its only 87-97%

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Constellation

Re: Gear S3 Frontier in cradle Charges to Full then drains or is not charging to Full

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Hello,

I have also noticed that my Gear S3 will not fully charge. Light stays red and will not charge past 80%. This was all after the previous upgrade. I am using original charging dock, USB cable and power cord.

Model - SM-R765A
Software Version - R765AUCU2CRC4
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Samsung Moderator
Samsung Moderator

Re: Gear S3 Frontier in cradle Charges to Full then drains or is not charging to Full

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If the troubleshooting steps mentioned above does not help, then  I would recommend having a service technician take a look into this. 

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Community Manager
Community Manager

Re: Gear S3 Frontier in cradle Charges to Full then drains or is not charging to Full

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Thank you. Please keep us updated.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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