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Original topic:

Gear S3 Frontier in cradle Charges to Full then drains or is not charging to Full

(Topic created on: 2/21/18 7:44 AM)
dpark44
Asteroid
Options
Gear and Gear Fit

After the 3.0 update, in the morning I've noticed by watch is not fully charged. I typically place the watch on the cradle when I get home around 5pm so it sits on the cradle for about 12 hours. Before the update, it was always at 100% when I took it off the cradle. Since then, it is either charging to full, stops trickle charging, and slowly drains, which I believe the the most likely, OR it's not charging to full.

 

Anyone else having this issue?

 

 

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65 Replies
userDHSOxjSfO0
Constellation
Options
Gear and Gear Fit
Yes, I need your help. I still have a problem with charging
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SamsungMichelle
Supernova
Options
Gear and Gear Fit

@userDHSOxjSfO0: Can I get the full model number and software version of the device?

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userDHSOxjSfO0
Constellation
Options
Gear and Gear Fit

How can I find this information?

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SamsungMichelle
Supernova
Options
Gear and Gear Fit

You would go to Settings> About Device

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Ethos146
Constellation
Options
Gear and Gear Fit

I have the same issue.

 

I have S3 Frontier;

I wll turn off the watch then leave it on the charging cradle for about 6-8 hours, during my sleep hours.

In the morning, I will only see 94% charge.

 

Model# SMR760

Software Version Tizen 3.0.0.2 - R760XXU2CRE3

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SamsungMichelle
Supernova
Options
Gear and Gear Fit
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Ethos146
Constellation
Options
Gear and Gear Fit

Okay i will try it next time I need to charge -- However, I only had this device for 2 months. It used to charged 100%, the issue just happend when I got the software update. Also, I am using the samung charging brick and cradle that it came with. no obstruction, cable is new, cradle is new.  

 

 

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SamsungMichelle
Supernova
Options
Gear and Gear Fit

I completely understand. Please keep me updated and I will continue to research your symptoms.

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faintflicker
Constellation
Options
Gear and Gear Fit

I have the same issue on my Gear s3. Never get 100% charge. Most mornings I'm walking out with 80% charge.

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SamsungMichelle
Supernova
Options
Gear and Gear Fit

@faintflicker: Were you able to give the troubleshooting steps provided about a try? 

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