Gear S3 Frontier in cradle Charges to Full then drains or is not charging to Full

[dpark44]

After the 3.0 update, in the morning I've noticed by watch is not fully charged. I typically place the watch on the cradle when I get home around 5pm so it sits on the cradle for about 12 hours. Before the update, it was always at 100% when I took it off the cradle. Since then, it is either charging to full, stops trickle charging, and slowly drains, which I believe the the most likely, OR it's not charging to full.

Anyone else having this issue?

[userDHSOxjSfO0]

Yes, I need your help. I still have a problem with charging

[SamsungMichelle]

@userDHSOxjSfO0: Can I get the full model number and software version of the device?

[userDHSOxjSfO0]

How can I find this information?

[SamsungMichelle]

You would go to Settings> About Device

[Ethos146]

I have the same issue.

I have S3 Frontier;

I wll turn off the watch then leave it on the charging cradle for about 6-8 hours, during my sleep hours.

In the morning, I will only see 94% charge.

Model# SMR760

Software Version Tizen 3.0.0.2 - R760XXU2CRE3

[SamsungMichelle]

Give this a try. :)

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=1000276&modelname=SM...

[Ethos146]

Okay i will try it next time I need to charge -- However, I only had this device for 2 months. It used to charged 100%, the issue just happend when I got the software update. Also, I am using the samung charging brick and cradle that it came with. no obstruction, cable is new, cradle is new.  

[SamsungMichelle]

I completely understand. Please keep me updated and I will continue to research your symptoms.

[faintflicker]

I have the same issue on my Gear s3. Never get 100% charge. Most mornings I'm walking out with 80% charge.

[SamsungMichelle]

@faintflicker: Were you able to give the troubleshooting steps provided about a try?