Original topic:

Gear S3 Overheating

(Topic created: 08-09-2021 03:35 AM)
Members_j5sZTek
Astronaut
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Gear and Gear Fit

I've had my watch for about 3 years now and never really any issues that couldn't be solved by rebooting. 2 days ago, I was out mowing the yard and got a phone call and then my watch sent notification that is was overheating and shut down. After a few hours, I powered back up and it gave the same warnings and died. I charged all night and powered on next morning. Everything seemed fine but while sitting in church, I got the dire overheating message and it shut down. I haven't been able to get it to stay on and now, I can't even get it to charge. Is this something that can be cleaned and/or repaired? 

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SamsungRei
Samsung Moderator
Samsung Moderator
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Gear and Gear Fit

I understand how frustrating this is. If the watch is able to be powered on, there are some troubleshooting steps you can try. https://www.samsung.com/us/support/troubleshooting/TSG01003100/ If the steps are unsuccessful or if you are unable to complete the steps, then it is recommended for the watch to be evaluated by a certified technician. For service options, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: http://bit.ly/2XERsky



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LongHiker
Samsung Care Ambassador
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Gear and Gear Fit

@Members_j5sZTek 3 years is the typical lifespan of a LiIon battery. I would suspect that your battery has failed. You can contact your local https://www.ubreakifix.com/ for diagnosis. 

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SaraSaint
Astronaut
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Gear and Gear Fit
My watch is doing the exact same thing and it's only 1yr old.
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SamsungRei
Samsung Moderator
Samsung Moderator
Options
Gear and Gear Fit

I understand how frustrating this is. If the watch is able to be powered on, there are some troubleshooting steps you can try. https://www.samsung.com/us/support/troubleshooting/TSG01003100/ If the steps are unsuccessful or if you are unable to complete the steps, then it is recommended for the watch to be evaluated by a certified technician. For service options, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: http://bit.ly/2XERsky



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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