cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Constellation

Gear S3 Touchscreen is not responding

Today my Gear S3 touchscreen is non-responsive - no water, no damage, no clue why.

With alarms set to go off in the early AM, it is inconvenient to say the least to not be able to turn them off. Please help.

 

Thanks.

3 REPLIES 3
Highlighted
Samsung Moderator
Samsung Moderator

Re: Gear S3 Touchscreen is not responding

Thank you for reaching out! Have you tried all of the steps here? https://www.samsung.com/us/support/troubleshooting/TSG01003105/



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

Reply
Loading...
Highlighted
Constellation

Re: Gear S3 Touchscreen is not responding

Yes, I had tried those things previously and just now tried them again.

i cannot Tap the Power Off button as the touchscreen is not functioning, but if I hold the buttons in, the watch will go through a rebooting sequence.

I rebooted my phone (don't know why this should be) and I double checked to make sure the watch had the latest software installed on it - it does.

The touchscreen is still not functioning.

Reply
Loading...
Highlighted
Samsung Moderator
Samsung Moderator

Re: Gear S3 Touchscreen is not responding

It may need to be evaluated by a certified technician. Will you please send a private message with the model code and serial number so I may look into this further? http://bit.ly/2XERsky



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

Reply
Loading...