Today my Gear S3 touchscreen is non-responsive - no water, no damage, no clue why.
With alarms set to go off in the early AM, it is inconvenient to say the least to not be able to turn them off. Please help.
Thank you for reaching out! Have you tried all of the steps here? https://www.samsung.com/us/support/troubleshooting/TSG01003105/
Yes, I had tried those things previously and just now tried them again.
i cannot Tap the Power Off button as the touchscreen is not functioning, but if I hold the buttons in, the watch will go through a rebooting sequence.
I rebooted my phone (don't know why this should be) and I double checked to make sure the watch had the latest software installed on it - it does.
The touchscreen is still not functioning.
It may need to be evaluated by a certified technician. Will you please send a private message with the model code and serial number so I may look into this further? http://bit.ly/2XERsky