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LazarusLong
Constellation

Re: Gear S3 button stopped working

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Another user here with the same problem.  My S3 is about 1 1/2 years old and the Home button does not work.  However, pressing Home+Back at the same time DOES work and will bring up the list of applications.

 

This obviously has to be a software issue of some sort.  What's going on Samsung?

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userjRPZUD8PSL
Constellation

Re: Gear S3 button stopped working

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My Gear S3 is about 1 year old and having same issue. Home + Back is WORKAROUND not a solution!

 

Is this truly a hardware or software issue???

 

From an electrical standpoint, because it does work with Home + Back, it is much less likley (but not impossible) to be a hardware issue. It is all VERY confusing because half of what I have read state sending it back to Samsung for a new board solved it. The other half I have read resolved it by doing something else, like button combinations, or cleaning contacts inside the watch. I see some folks who have only had the watch 1 month reporting this issue... which also weighs heavily towards a software issue, not hardware.

 

WHICH IS IT SAMSUNG?? CAN SOMEONE FROM SAMSUNG RESPOND WITH A PRACTICAL ANSWER??

 

P.S. In addition, my battery is now draining extremely fast. From 100% to 20% in about 12 hours. This just started happening all of sudden, not a gradual decline. Went from 3 days on a charge to only 14-15 hours now. I just wonder if somehow if these issues are related? Like the button issue caused the battery failure to accelerate, or vice versa. Anyone else also having battery issues?

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Samsung Moderator
Samsung Moderator

Re: Gear S3 button stopped working

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If all troubleshooting has failed, I recommend getting a service technician to look into this.

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djparker17
Asteroid

Re: Gear S3 button stopped working

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Larry,

There are users that still continue to have this issue.  This issue is not solved.  The solved tag should be removed from this thread. 

If Samsung is addressing it when users send in their Gear S3's, what is the diagnosis that is being given?  Why will Samsung not take an official position on this issue?  Recommending that a user have a service technician take a look at a device with an issue is not helpful.  Anyone on this thread knows that they could get service work done on their Gear S3.  They come to a forum and post to a thread like this for legitimit answers and honest feedback from Samsung representatives.  You are listed as a moderator, so, I presume that you are a Samsung employee with access to information that we do not have.  Why would you not attempt to assist the large number of users that are still dealing with this problem?  With as many users that have stated they have the same problem, it is not possible that Samsung does not know how to fix it.  If the only solution is to send it in for repair and get a board replaced, please state that plainly.  If there is a software bug that is the cause, please indicate that there is actually a software problem.  Software bugs should be addressed by Samsung.  Has Samsung stopped supporting the Gear S3?  If not, then please supply an actual diagnosis for this common issue.  If the Gear S3 just need to have build-up cleaned from behind the buttons as some have suggested, please tell us that this is a valid fix.  

Until then, this issue is not solved.

 

Thank you

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userhNqwOGb3wR
Constellation

Re: Gear S3 button stopped working

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Mine is only 4 weeks old and I have an entirely unresponsive home button. No amount of holding buttons or pressing sequences helps.

djparker17 sums it up nicely.
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LazarusLong
Constellation

Re: Gear S3 button stopped working

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Gotta love the default reply of "get a service technician to look at it"...yeah, that's going to cost me $$$$ for something that seems pretty basic and should still work on a watch that's only 1 1/2 years old, has never been abused, damaged, etc.

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userEmbCVFw0bc
Astronaut

Re: Gear S3 button stopped working

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happened the same thing. Followed instruction to reboot by pressing both button for few seconds. It started working....

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userNl1qS6WZtb
Astronaut

Re: Gear S3 button stopped working

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Thanks, because I had the same issue and I follow your instructions and it worked for me.

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userOSaa0MP0Wi
Astronaut

Re: Gear S3 button stopped working

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Worked ! Thanks. 

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useroSkBMMApr1
Astronaut

Re: Gear S3 button stopped working

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i know it sounds stupid but turning it off and on again worked for me

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