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nanopass
Constellation

Re: Gear S3 button stopped working

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Can't reboot the watch if the power/home button doesn't work. You can however force reboot it but that still doesn't fix the issue. 

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userfdPHKy4tcr
Constellation

Re: Gear S3 button stopped working

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Seems like this may we widespread.  I am having the same issues and my watch is only 4 months old.  T-Mobile is replacing this for $20 (which I am not a fan of paying).

 

I wonder how many units have reported this behavior?

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userbVHaPJGhwe
Astronaut

Re: Gear S3 button stopped working

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If it's in warranty which it should be in since the watch released in nov last year just call or chat Samsung and I sent off mine to get fixed. It's completely free but takes two weeks. 

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userbVHaPJGhwe
Astronaut

Re: Gear S3 button stopped working

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If you have warrenty it's no problem send it to Samsung. It's free but takes 2 weeks
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userElxr1V2yUt
Constellation

Re: Gear S3 button stopped working

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How do u force reebot?

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usersP1jBo359j
Constellation

Re: Gear S3 button stopped working

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My watch battery goes low and powered off, after charging, I hold power bottom about 15 seconds, suddenly turned on and then power/home bottom work perfect like before! 

But after few minutes its stop working!

At first I thought that its a hardware failure, but seems that was os bug.

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userLDeDWHAf4F
Constellation

Re: Gear S3 button stopped working

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Like mine, dis several reboots and works for a hour and so, then the power key is clickable, but does not go anywhere

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Samsung Moderator
Samsung Moderator

Re: Gear S3 button stopped working

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Can I have your full model code, serial number and IMEI number (if LTE) via private message?

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usermHJOIH8spb
Constellation

Re: Gear S3 button stopped working

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I have this issue as well .... Why alienate loyal customers 

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Samsung Moderator
Samsung Moderator

Re: Gear S3 button stopped working

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Give this thread a try.

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