If you are experiencing this and have completed all possible troubleshooting, can I have the following information via private message? Honestly repairs would be recommended.
Full Model Code:
IMEI Number (if LTE):
And your device is a Gear S3 as well, correct? If so and you have already performed a factory data reset, I would look into getting that watch repaired. To do that you can reach out to us at 1 800 726 7864 or through the Samsung+ application. If you reach out to one of our moderators here in a private message, we can get that scheduled as well.
Same problem here. After last update sensors don't work in gear s3 frontier.
Reset didn't work.
Too bad I have this watch for only few months and at that price point it's unacceptable..
Hello guys... I'm following this "Gear S3 frontier sensors do not work" community from the start. I am a victim of the same problem .... The sensors of my S3 also stopped working. I bought my S3 in the US but I live in Brazil. This Samsung policy of not accepting repairs on products purchased outside the country is simply ridiculous. Even when under warranty. It is clear that this problem is a case of "Recal". we need to find legal mechanisms that will force all Samsungs to fix their watches for free !!
Here in Brazil we have the consumer protection code and through it we can fight for our rights as consumers. I do not know the laws of the USA but they should be stricter than those of Brazil for such cases of consumer disrespect as is the case of Samsung.
It's not just stay in prejudice by Samsung error in a software upgrade without the proper tests.
Hello @userdW9ppTrY8a, do you have a Samsung device synced to the watch? If so, can you please provide me with the model number?