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userBnA0SpCZrG
Constellation

Gear S3 frontier sensors not working

Sensors on my Gear S3 Frontier are not working after Tizen 4.0.0.4 update. What should I do?

 

 

 

Model: SM-R760

Serial number:<hidden>

Tizen version: 4.0.0.4

Software version: R760XXU2ESF2

 

I also tried soft reboot from the settings which unfortunately didn't help.

8 REPLIES 8
user1Awfvmc6Ub
Constellation

Re: Gear S3 frontier sensors not working

I have the same problem! 

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userPfIG5ZqFqt
Astronaut

Re: Gear S3 frontier sensors not working

I also have the same issue. Tried everything possible. Please help if somebody got it fixed !!

 

Samsung team, there are lot many complains, why is there is no fix out yet. even there was an update in july, but that also did not help !!



There are lot many people with same issue.

 

 

 

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FormerGearFan
Cosmic Ray

Re: Gear S3 frontier sensors not working

A lot of us are experiencing sensor issues after the latest round of updates. So far it appears Samsung is having customers send in their gear for "repairs". One user here on the forum has reportedly sent theirs in, and the sensors quit again after taking the update again. Samsung does not appear to be addressing the root cause yet.

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userOEgOy81FzU
Constellation

Re: Gear S3 frontier sensors not working

Same here. It's not just Tizen 4.0 issue, it's been around for at least 8 months now....and as you may guess, no solution so far. If you search "Samsung gear sensor issue" you'll find many threads about this issue.

All in honesty, I am pretty much upset on this "progress" to fix the sensor issue....and that is really really nice way of saying it. However, I do have a solution for it, and that is buying another product...and no, it'll not be Samsung brand. 

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user1OVQDqKfGu
Astronaut

Re: Gear S3 frontier sensors not working

Hi!!

 

I was having this issue since the beginning of this year. After a lot of research and trying everything I've found on Internet last month I sent my watch to a Samsung service center.

 

They replaced a circuit board and now my watch is working perfectly, but it costed one third of the price of a new one.

 

I still think this problem was caused by one of the software updates, probably overloaded some circuit.

 

Honestly I don't think I'll trust Samsung again when looking for a new one...

 

Hope this can help other users!!

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FormerGearFan
Cosmic Ray

Re: Gear S3 frontier sensors not working


@user1OVQDqKfGu wrote:

Hi!!

 

I was having this issue since the beginning of this year. After a lot of research and trying everything I've found on Internet last month I sent my watch to a Samsung service center.

 

They replaced a circuit board and now my watch is working perfectly, but it costed one third of the price of a new one.

 

I still think this problem was caused by one of the software updates, probably overloaded some circuit.

 

Honestly I don't think I'll trust Samsung again when looking for a new one...

 

Hope this can help other users!!


Have you received any furhter updates after the "repair"? I'm wondering if you'll have the same damage reoccur like one of the other users here on the forum.

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userFArBrAViMF
Astronaut

Re: Gear S3 frontier sensors not working

I have the same problem, please help me to fix this,

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userzmewBS8Ydm
Astronaut

Re: Gear S3 frontier sensors not working

Hey,

 

I had the same problem and had the same solution. Samsung fixed my watch. 

The difference is that, when I called Samsung´s Customer Service and they told me that I would have to pay for the repair as my watch is out of warranty, I said that I refused to pay for that as the problem was caused by an OFFICIAL firmware upgrade and a lot of people reported this on the internet. 

After waiting the Samsung representative talking to her supervisor, I received the answer that Samsung would fix my watch for free. That was around 3 months ago. 

 

I received an UPS tag on my email and shipped the watch to Samsung and they returned 3 weeks later and it is working flawlessly until now. The only thing is that my cellphone is requesting for me to upgrade the Smartwatch FW for the same version that gave me problem before and I am very reluctant to do it. 

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