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Gear S3 random Shut Down

(Topic created: 03-20-2019 04:45 PM)
usergy4pedURnL
Cosmic Ray
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Gear and Gear Fit

Is anyone encountering any issues where their Gear S3 is suddenly shutting down?

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usergy4pedURnL
Cosmic Ray
Options
Gear and Gear Fit

If your Gear S3 is shutting down randomly and the battery drain is abnormally fast, then I recommend you to replace the battery. Buy the battery from Amazon and an iFixit Kit. After I replaced mine, the random shut down and battery drain is gone!

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SamsungJace
Honored Contributor
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Gear and Gear Fit

Hello there, have you tried resetting the device?


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usergy4pedURnL
Cosmic Ray
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Gear and Gear Fit

Yes. I restarted the device, factory reset it, and even tried my best to completely drain the battery to 0 percent. It still randomly shuts down.

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SamsungRei
Samsung Moderator
Samsung Moderator
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Gear and Gear Fit

What is the current software version?



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usergy4pedURnL
Cosmic Ray
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Gear and Gear Fit

Version 4.0.0.2

 

After factory resetting the watch 2 more times, it started to work properly again....not sure what is happening with the watch....

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usergy4pedURnL
Cosmic Ray
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Gear and Gear Fit

1 week later and once again it shuts down again. I can only get it to turn on if it is on the charging dock. Wasted $325 on a useless watch......

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SamsungJace
Honored Contributor
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Gear and Gear Fit

Hello, at this point I would recommend a service repair on the watch. If you wouldn't mind sending me a private message here with your full model code and IMEI/Serial number I would be more than happy to get that set up for you.


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user5Q60KboGIx
Constellation
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Gear and Gear Fit

I have exactly the same issue. It is frustrating because it will power on the charger, then the battery says at least 50% left. It does this when I start new apps... Samsung Health, Samsung Pay, and now that I think about it...it only happens when I open a Samsung app. Please fix asap!

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userE8XyW9cwnD
Constellation
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Gear and Gear Fit
my watch is doing the same thing
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Solution
usergy4pedURnL
Cosmic Ray
Options
Gear and Gear Fit

If your Gear S3 is shutting down randomly and the battery drain is abnormally fast, then I recommend you to replace the battery. Buy the battery from Amazon and an iFixit Kit. After I replaced mine, the random shut down and battery drain is gone!

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Reply