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Cosmic Ray

Gear S3 random Shut Down

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Is anyone encountering any issues where their Gear S3 is suddenly shutting down?

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Cosmic Ray

Re: Gear S3 random Shut Down

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If your Gear S3 is shutting down randomly and the battery drain is abnormally fast, then I recommend you to replace the battery. Buy the battery from Amazon and an iFixit Kit. After I replaced mine, the random shut down and battery drain is gone!

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Community Manager
Community Manager

Re: Gear S3 random Shut Down

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Hello there, have you tried resetting the device?


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Cosmic Ray

Re: Gear S3 random Shut Down

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Yes. I restarted the device, factory reset it, and even tried my best to completely drain the battery to 0 percent. It still randomly shuts down.

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Samsung Moderator
Samsung Moderator

Re: Gear S3 random Shut Down

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What is the current software version?



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Cosmic Ray

Re: Gear S3 random Shut Down

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Version 4.0.0.2

 

After factory resetting the watch 2 more times, it started to work properly again....not sure what is happening with the watch....

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Cosmic Ray

Re: Gear S3 random Shut Down

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1 week later and once again it shuts down again. I can only get it to turn on if it is on the charging dock. Wasted $325 on a useless watch......

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Community Manager
Community Manager

Re: Gear S3 random Shut Down

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Hello, at this point I would recommend a service repair on the watch. If you wouldn't mind sending me a private message here with your full model code and IMEI/Serial number I would be more than happy to get that set up for you.


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Constellation

Re: Gear S3 random Shut Down

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I have exactly the same issue. It is frustrating because it will power on the charger, then the battery says at least 50% left. It does this when I start new apps... Samsung Health, Samsung Pay, and now that I think about it...it only happens when I open a Samsung app. Please fix asap!

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Cosmic Ray

Re: Gear S3 random Shut Down

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If your Gear S3 is shutting down randomly and the battery drain is abnormally fast, then I recommend you to replace the battery. Buy the battery from Amazon and an iFixit Kit. After I replaced mine, the random shut down and battery drain is gone!

View solution in original post

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Constellation

Re: Gear S3 random Shut Down

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Same Issue Here My Gear S3 is shutting down random even after replacing a new battery 😕

And when I try to charge it with the original wireless charger of the gear s3 the whole thing goes all crazy it keeps rebooting and rebooting until the wireless charger blinks in red light 

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