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Gear S3 randomly turns off and wont turn back on unless on charger first

(Topic created on: 1/8/18 10:12 PM)
userKU5nOAfdnl
Constellation
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Gear and Gear Fit

I updated my Gear S3 Frontier this morning and ever since, along with the battery overheating issue on the charger like a lot of other folks, now the watch turns off randomly after 5 or 10 minutes, and won't turn on again unless I "reset" it by placing it on the charger until the screen comes up showing it's charging. I haven't actually seen it turn off yet so not sure if there is a message or notification beforehand. Any others have these issues or any ideas how to fix them? Thanks...

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SamsungJace
Community Manager
Community Manager
Options
Gear and Gear Fit

If a factory reset hasn't helped the symptom you'll likely need a service repair on the watch. If you would send me a private message here with your full model code and Serial number I can look into what your options are.


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62 Replies
Dubay
Constellation
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Gear and Gear Fit

I had the same problem. Completed the update to the update with no success in solving the randomly turning off and could only restart with the Gesr S3 on its charger. I contacted Samsung Support via phone. They had me return the watch to them for repair. It came back with the older o/s Tizen 2.3.2.4. And a new battery. The S3 is working fine now and I'm being notified to update the o/s again. I'm gun shy and afraid to do it again. My Gear S3 was under warranty and repair and shipping was free.

 

Dubay
Constellation
Options
Gear and Gear Fit
 
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userwm0x8jAbU9
Astronaut
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Gear and Gear Fit

Yup same here .sooo frustrating, looking for a fix also .Please help

userhYLFTIEW8q
Constellation
Options
Gear and Gear Fit

Same problem.  Recently started shutting off - most annoying especially when I’m in the middle of a run and I lose my workout data.

userDBvsAJEuDh
Asteroid
Options
Gear and Gear Fit

No answer from Samsung for 5 months?? Please tweet @SamsungMobile, post on Google, Facebook, LinkedIn, etc, that might motivate them

user33DXAR6r2d
Astronaut
Options
Gear and Gear Fit

Sam here. So frustarting. Anybody got a direct number to call?

 

Thanks

HalloweenMike
Asteroid
Options
Gear and Gear Fit

I've been having the same issue. The watch is a year and a half old. The battery says it has anywhere from 70% to 86% and it will just shut off. I can turn it back on most of the time with the button, but it usually shuts off right away. I put it in the charger for a bit and it can then be turned on after a bit. It just shut off and when I put it in the charger it says 80%. I can't get it to stay on without it being in the charger.

userVobI998DAa
Constellation
Options
Gear and Gear Fit

I had the same issue with the watch being same age; rep at ATT suggested paying for new battery.  I had it replaced costs $80 but now watch works as it should.  I can go all day and use 30% if I actually am checking things on watch.

useraewvBcABwS
Cosmic Ray
Options
Gear and Gear Fit
Same problem. Samsung as a company does not care.