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userKU5nOAfdnl
Constellation

Gear S3 randomly turns off and wont turn back on unless on charger first

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I updated my Gear S3 Frontier this morning and ever since, along with the battery overheating issue on the charger like a lot of other folks, now the watch turns off randomly after 5 or 10 minutes, and won't turn on again unless I "reset" it by placing it on the charger until the screen comes up showing it's charging. I haven't actually seen it turn off yet so not sure if there is a message or notification beforehand. Any others have these issues or any ideas how to fix them? Thanks...

1 SOLUTION

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Samsung Moderator
Samsung Moderator

Re: Gear S3 randomly turns off and wont turn back on unless on charger first

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If a factory reset hasn't helped the symptom you'll likely need a service repair on the watch. If you would send me a private message here with your full model code and Serial number I can look into what your options are.

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46 REPLIES 46
Dubay
Constellation

Re: Gear S3 randomly turns off and wont turn back on unless on charger first

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I had the same problem. Completed the update to the update with no success in solving the randomly turning off and could only restart with the Gesr S3 on its charger. I contacted Samsung Support via phone. They had me return the watch to them for repair. It came back with the older o/s Tizen 2.3.2.4. And a new battery. The S3 is working fine now and I'm being notified to update the o/s again. I'm gun shy and afraid to do it again. My Gear S3 was under warranty and repair and shipping was free.

 

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Dubay
Constellation

Re: Gear S3 randomly turns off and wont turn back on unless on charger first

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userwm0x8jAbU9
Astronaut

Re: Gear S3 randomly turns off and wont turn back on unless on charger first

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Yup same here .sooo frustrating, looking for a fix also .Please help

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userhYLFTIEW8q
Constellation

Re: Gear S3 randomly turns off and wont turn back on unless on charger first

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Same problem.  Recently started shutting off - most annoying especially when I’m in the middle of a run and I lose my workout data.

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userDBvsAJEuDh
Asteroid

Re: Gear S3 randomly turns off and wont turn back on unless on charger first

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No answer from Samsung for 5 months?? Please tweet @SamsungMobile, post on Google, Facebook, LinkedIn, etc, that might motivate them

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user33DXAR6r2d
Astronaut

Re: Gear S3 randomly turns off and wont turn back on unless on charger first

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Sam here. So frustarting. Anybody got a direct number to call?

 

Thanks

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HalloweenMike
Asteroid

Re: Gear S3 randomly turns off and wont turn back on unless on charger first

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I've been having the same issue. The watch is a year and a half old. The battery says it has anywhere from 70% to 86% and it will just shut off. I can turn it back on most of the time with the button, but it usually shuts off right away. I put it in the charger for a bit and it can then be turned on after a bit. It just shut off and when I put it in the charger it says 80%. I can't get it to stay on without it being in the charger.

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userVobI998DAa
Constellation

Re: Gear S3 randomly turns off and wont turn back on unless on charger first

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I had the same issue with the watch being same age; rep at ATT suggested paying for new battery.  I had it replaced costs $80 but now watch works as it should.  I can go all day and use 30% if I actually am checking things on watch.

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useraewvBcABwS
Cosmic Ray

Re: Gear S3 randomly turns off and wont turn back on unless on charger first

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Same problem. Samsung as a company does not care.
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