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09-17-2018
05:15 AM
(Last edited
05-31-2019
08:38 PM
by
SamsungRei
) in
After the update of Samsung gear s3 to Tizen 3.0.0.2. Sensors are not working. Also battery drainage is very high.
Hardware & Software Details:
Model - SM-R760
Software Version - R760XXU2CRH1
Tizen Version - 3.0.0.2
Already did the following workarounds,
1. Soft Reset (using Reset in settings)
2. Change of Phone
3. Hard Reset (using Reset in boot)
None of the above helped me.
Solved! Go to Solution.
1 Solution
Accepted Solutions

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09-18-2018 11:48 AM in
Gear and Gear FitThe pedometer and heart rate sensor may not work properly on some watches with a specific software version. The issue will be resolved by a software update. For a temporary solution, reboot the watch when the problem is detected, and then disable the Elliptical trainer and Rowing machine setting. (The menu options may vary by the watch.)
Note: Use the paired phone to check for software updates via the Galaxy Wearable app for the watch.
From the Apps screen, touch Samsung Health.
Rotate the bezel to and touch Settings.
Touch Workout detection.
Touch the switch to turn Off the Elliptical trainer and Rowing machine. (The icon will turn gray when the function is turned off.)
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09-17-2018 02:26 PM in
Gear and Gear Fitseems like not the software related but the hardware itself. i would call 1800samsung to exchange
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09-17-2018 05:15 PM in
Gear and Gear FitHave a look around the forums and FB groups, many people have reported that since Tizen 3.0.0.2 the sensors on their watches have stopped working, including mine.
It is not a hardware issue.

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09-18-2018 11:48 AM in
Gear and Gear FitThe pedometer and heart rate sensor may not work properly on some watches with a specific software version. The issue will be resolved by a software update. For a temporary solution, reboot the watch when the problem is detected, and then disable the Elliptical trainer and Rowing machine setting. (The menu options may vary by the watch.)
Note: Use the paired phone to check for software updates via the Galaxy Wearable app for the watch.
From the Apps screen, touch Samsung Health.
Rotate the bezel to and touch Settings.
Touch Workout detection.
Touch the switch to turn Off the Elliptical trainer and Rowing machine. (The icon will turn gray when the function is turned off.)
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09-18-2018 12:13 PM in
Gear and Gear FitThanks.
Any idea on when the next update will be out?

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09-18-2018 12:17 PM in
Gear and Gear FitWe can not speculate on future updates.
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09-18-2018 09:30 PM in
Gear and Gear FitWhat about the battery drainage problem?
Will that also get fixed on coming update?

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09-19-2018 02:53 PM in
Gear and Gear FitI'm sorry we do not know, we cannot speculate on this information.
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.
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09-20-2018 03:21 AM in
Gear and Gear FitTurning Off the Elliptical trainer and Rowing machine doesn't help me in anyway.
Any other solution or when can I expect the next update?

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09-20-2018 06:19 AM in
Gear and Gear FitI've gone ahead and mark Larry's post as the solution as it lists the temporary work-around steps. The issue will be solved in a future update, however, we cannot speculate on the date that this will be released. I'm sorry for any inconveniences caused.
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.
