I have a Gear S3 and it's worked off and on for some time now. It took me a while but I realized my pedometer and HRM haven't worked at all since the last update. I did the advic steps, restarted the device, and both apps still don't work. I'd love to get these features working again.
I have model SM-R765T
Running Tizen 4.0.02
Hi. I'd like to know if there has been a solution to this problem? My Gear S3's sensor stopped working after the automatic watch update. I felt bad because it is a gift from my cousin and I only get to utilize this for less than a week before the watch update. I hppe I could get some help, this is frustrating.
It's Tizen 18.104.22.168 on my watch and nothing happend
The pedometer and heart rate sensor may not work properly on some watches with a specific software version. The issue will be resolved by a software update. For a temporary solution, reboot the watch when the problem is detected, and then disable the Elliptical trainer and Rowing machine setting. (The menu options may vary by the watch.)
Note: Use the paired phone to check for software updates via the Galaxy Wearable app for the watch.
From the Apps screen, touch Samsung Health.
Rotate the bezel to and touch Settings.
Touch Workout detection.
Touch the switch to turn Off the Elliptical trainer and Rowing machine. (The icon will turn gray when the function is turned off.)
Great, me too now. Dear Samsung, please fix asap.
I will not buy new watch if this is not resolved, I'd rather switch, than to be subjected to this instability. This is really not cool.
Samsung, please fix.