Gear S3 Frontier, after the 4.0 update a few weeks ago, the battery drain went from charging it every 2 to 3 days to it is depleted in 10 to 12 hours. None of the sensors work, HR sensor, barometer, gyro, etc. The watch doesn't even know if I'm wearing it or not. The green lights for the HR sensor wont even come on. Diagnostics show a fail on all sensors and the sensor hub. I have reset and rebooted the watch numerous times. I have cleared the cache in the gear app on my phone (Note 5). My watch ran perfectly up to the 18.104.22.168 update and has barely been able to function as a time piece let alone a smart watch. We need a proper fix! It is not a hardware issue unless the update burned out the hardware in which case Samsung needs to be liable and repair it at no cost. We need help and a fix!
Solved! Go to Solution.
I am really disappointed with the customer attention of Samsung.
Bought this Samsung smart watch Gear s3, which is out of warranty now.
Installed a software upgrade on 02/ 21. The green sensor and Wake Up Gesture has stopped working. Tried all possible resolution steps(Reset; Re-pairing; Advanced features Theater mode; Good Night mode) with the Samsun rep with no success.
For repair service, Samsung is asking $81 for a fault in patch that was released by Samsung. I fail to understand how come they even ask a customer to pay for a fault that was released by Samsung.
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