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CelestialMark
Constellation

Re: Gear Sport Floor Count no correct

+1 for the same issue. Gear Sport with Galaxy s7
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userNKmYaSw4b4
Astronaut

Re: Gear Sport Floor Count no correct

Add me to the list - Samsung Gear Sport on a Samsung S7.

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userJKMn1cw1R8
Astronaut

Re: Gear Sport Floor Count no correct

S8 + Gear Sport and floors not counted as well!!!

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userHovOEWk46i
Constellation

Re: Gear Sport Floor Count no correct

I have the same issue and have tested on an outside parking lot stairwell while connected to my S7 edge.  Went up 6 flights yesterday and it counted 2.  I've only had my Sport for a couple weeks now.  On day 1 when I tried it in the house it worked fine and only appeared to miss 1 or 2 flights.  since then it seems to not capture the information very well.  Additionally, the other day I noticed the auto-walk feature doesn't seem accurate either.  Started walking, system registered auto walk....20 minutes later it indicated I had walked for 10 minutes.

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userqRFc9NbliX
Constellation

Re: Gear Sport Floor Count no correct

Mine is doing the same thing. Grrrrr
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userNa7siVqjAa
Constellation

Re: Gear Sport Floor Count no correct

Why would being inside vs. outside matter? 

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userFLpXHCYATm
Constellation

Re: Gear Sport Floor Count no correct

I still facw the issue with gear sport

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usercjCB33dVNK
Astronaut

Re: Gear Sport Floor Count no correct

Yes - I am having the same issue and I have it connect to my Samsung S8+

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Supernova

Re: Gear Sport Floor Count no correct

Hey, everyone who is having this difficulty, please reach out to 1-800-726-7864. They will be happy to provide you with the information necessary to ensure that your device is properly repaired.

 

Thanks so much to all of you for reaching out to us about this. Please let us know if you need help with anything else.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.


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userw8nPytlTcF
Constellation

Re: Gear Sport Floor Count no correct

Just bought my sport and it doesn't count at all.  Connected to an S9+.  So I have to call that 800 #?  That's the only thing we can do?

 

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