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userD4yJkDc7Md
Constellation

Re: Gear Sport Floor Count no correct

I called this and got someone I could barely understand who started walking me through a bunch of useless steps.  I didn't have time to complete her obstacle course, but it really didn't seem helpful at all. 

 

What result is calling this number supposed to have?

 

The person was not aware of any issue with the gear sport,  which there obviously is a common issue.  

 

 

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Supernova

@userffAoElV2u5, please refer to my previous post:

@userffAoElV2u5, please refer to my previous post:

 

Hey, everyone who is having this difficulty, please reach out to 1-800-726-7864. They will be happy to provide you with the information necessary to ensure that your device is properly repaired.

 

Thanks so much to all of you for reaching out to us about this. Please let us know if you need help with anything else.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.


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userD4yJkDc7Md
Constellation

Re: Gear Sport Floor Count no correct

I called.  I got walked through a bunch of basic steps and then reseting to factory.... it still doesn't work.

 

The real question is why did all my other previous samsung watches count the floors and steps properly and how did samsung manage to ruin it?   why can't you just use what you had before that actually worked?? It makes no sense.

Losing faith. 

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user1rqxsDakAe
Astronaut

Re: Gear Sport Floor Count no correct

Mine is not counting steps at all. I have it connected to my Samsung Galaxy 9S

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userXGxejDIP3a
Constellation

Re: Gear Sport Floor Count no correct

I am having the same problem. My Gear Sport (just purchased today) is not recording floors at all. I have updated all software. I am using it with a Note 8.

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user9HGtmcRlMv
Asteroid

Re: Gear Sport Floor Count no correct

My new gear sport does not count stairs inside or outside. Connected to Google pixel 2 xl. All other functionality seems fine, but I'm only on day 2 of ownership.

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Crafty Fraggle
Constellation

Re: Gear Sport Floor Count no correct

I have had the gear sport for a month and am also having this issue.  The unusual thing I have noticed as well is if I power it off when I turn it back on, in the moments before it reconnects to my phone I will see the stair count as accurate until it reconnects.

 

I'm very disappointed with this product as there are several things that don't work the way I expect them to from a brand like Samsung.

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userdtIg92XB4l
Constellation

Re: Gear Sport Floor Count no correct

Just picked up the sport and also having issues with elevation counts. I have thirty days to return, and am seriously considering going back to Fitbit.

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userffAoElV2u5
Constellation

Re: Gear Sport Floor Count no correct

I bought a Gear Sport this week and it does not count steps very well and doesn't count flights of stairs either.  It just doesn't seem to register them.  It is very frustrating because I love my new watch but hate the fact that my fitbit was much more accurate.  I noticed people talking about a barometer and making adjustments.  Where do you find those instructions?  Maybe I could start there.  

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debw
Constellation

Re: Gear Sport Floor Count no correct

I bought the Samsung Sport watch 2 days ago. Not a single floor has been counted. Connected to a Galaxy S7. I suspected this would happen. My wife's Fitbit is spotty at best, and she had a Garmin watch for awhile. Same thing. I think these devices do not count fights of stairs. The manufacturers and software engineers haven't figured this out yet. Still like the watch.


@SamsungTrevor wrote:

Alright, thanks for letting us know!

 

Has anyone had this problem with Gear connected to a Samsung device?


 

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