Gear fit 2 pro stopped tracking steps and HR

[kitza]

I bough gear fit 2 pro from Samsung Shop Thailand since November. It's work properly until yesterday. While I running with gear fit, GPS not work so I reset gear. After reset It can not track step and HR but GPS still working. It has one more problem that it can't use motion to wake screen.

Model: SM-R365

Software Version: R365XXU2BQJ4

[SamsungCourt]

Hey Community! Anyone else seeing this problem? Anyone have a workaround? Let us know!  🙂

[userM11MX3d7EY]

I am facing the same issue.. no steps count , no HR, no auto wake ..

tried reset, restart etc. No success

[userMFATqFgCJS]

Having the exact same problem. Can't even tell if it's a hardware or software issue. It stopped working out of nowhere.

[mvirkus6]

Didnt even receive my promo when purchased edges7

[userdiaTRt9iBT]

I have had the same problem for 4 days now

[userki0SEqLqjY]

I tried everything too. Now mine keeps rebooting every two minutes.  Nothing seems to be working with either problem

[userq6qLQluxqI]

I also have this problem since yesterday (6 March 2018).  My Gear Fit 2 Pro just stopped tracking my steps and heart rate.  Today, in exercise class, the Auto HR monitor kicked back in for a while and then stopped again, but only a fraction of the steps are being recorded. 

[userq6qLQluxqI]

I also am having this problem.  Yesterday, my Gear Fit 2 Pro just stopped tracking heart rate automatically, and only records a few steps occasionally. 

[userlnIzymyC7Q]

My Gear Fit 2 Pro also have same problem.

HR can not measure, wake up gesture can not work and counting step too.

I had restart my gear but still don't work properly.

Please solustion?

Best Regards,

Candra Zhou