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Original topic:

Gear fit 2 pro stopped tracking steps and HR

(Topic created on: 4/29/18 6:10 PM)
kitza
Constellation
Options
Gear and Gear Fit

I bough gear fit 2 pro from Samsung Shop Thailand since November. It's work properly until yesterday. While I running with gear fit, GPS not work so I reset gear. After reset It can not track step and HR but GPS still working. It has one more problem that it can't use motion to wake screen.

 

Model: SM-R365

Software Version: R365XXU2BQJ4

 

137 Replies
SamsungTrevor
Red Giant
Options
Gear and Gear Fit

If you are still having this difficulty after attempting all of these troubleshooting steps, I would suggest that you reach out to 1-800-726-7864. They will be happy to help you with your repair options, @usertd2aVfqtOT.

 

If you need help with anything else, please let us know and our community will be happy to help!


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.


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userW8JyIz9kmg
Constellation
Options
Gear and Gear Fit
I have contacted you guys yesterday. I was told to perform reset which I will do this week. However reading this thread it appears the reset is not going to make a difference...
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userdiaTRt9iBT
Constellation
Options
Gear and Gear Fit

How did you go? I Tried a reset and it made no differences 

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user4Sc8y4V0Zl
Astronaut
Options
Gear and Gear Fit

The heart rate monitoring, ppedometer and floor counter have all stopped working on my gear fit pro 2 also since  i updated a couple of days ago. Ive tried reseting the device with no sucess.

 

Can you please provide a solution to this - I live in Ireland so I would rather not have to call a US number which will cost me a fortune just to be told to do all the things ive already done.

SamsungTrevor
Red Giant
Options
Gear and Gear Fit

Hey, @user4Sc8y4V0Zl, I really appreciate you reaching out to us about this. You can contact your regional support and they'll be happy to help you with this repair!


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.


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userdiaTRt9iBT
Constellation
Options
Gear and Gear Fit

Same problem here from last Wednesday Australian time

 

 

 

 

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userIogNnJYQm6
Constellation
Options
Gear and Gear Fit

I am confused as to why the watches may need repair. Mine had no issues until the update. Seems to be the same for a few of your customers. Surely this can be fixed with the app? 

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SamsungTrevor
Red Giant
Options
Gear and Gear Fit

Hey, everyone, I would suggest you follow the steps outlined above.

 

If you are still having this difficulty after attempting all of these troubleshooting steps, I would suggest that you reach out to 1-800-726-7864. They will be happy to help you with your repair options.

 

If you need help with anything else, please let us know and our community will be happy to help!


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.


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userdiaTRt9iBT
Constellation
Options
Gear and Gear Fit

I took mine to the city service center - warranty repair expect to get it back working in a few days.

 

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userFyGxskUIcL
Constellation
Options
Gear and Gear Fit

I just keep reading follow steps bove however I dont see any steps above to follow I am really needing help with this and it is makeing me not a happy person. worked fine did the update and that was it 

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