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Original topic:

Gear fit 2 pro stopped tracking steps and HR

(Topic created: 08-07-2018 11:51 AM)
kitza
Constellation
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Gear and Gear Fit

I bough gear fit 2 pro from Samsung Shop Thailand since November. It's work properly until yesterday. While I running with gear fit, GPS not work so I reset gear. After reset It can not track step and HR but GPS still working. It has one more problem that it can't use motion to wake screen.

 

Model: SM-R365

Software Version: R365XXU2BQJ4

 

137 Replies
userdGyhbvewPA
Astronaut
Options
Gear and Gear Fit

I did a complete reset and still won't track steps or stairs.

userHcHMiPFlEJ
Constellation
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Gear and Gear Fit

This did nothing.

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userVbGnPka9ZW
Constellation
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Gear and Gear Fit

As always my device is killed by the manufacturer.. Cozmo and gearfit 2.. well done  Out of warranty both so I can rubish both..

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userTlO9aDMkvT
Constellation
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Gear and Gear Fit

Is there a fix to this issue

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userdiaTRt9iBT
Constellation
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Gear and Gear Fit

Now I have this problem. I am asusming that it is some sort of code update gone wrong but the problme diagnosis options are non-existent

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usercvtj9upWOR
Astronaut
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Gear and Gear Fit

Hi, 

I'm from Morocco, I'm facing the same issue with the same device; ie the Gear fit pro 2 stopped trucking steps and HR after I've used it in the swimming pool.

I've tried without success all the options including reset to factory setting.

Please advise on how to solve this issue?

Kind regards

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userVLSmAkD3TF
Astronaut
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Gear and Gear Fit

hi i have the same problem not counting steps or anything i paid 260.00  in January for mine not very good i have reset it and cleaned it 

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SamsungJace
Honored Contributor
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Gear and Gear Fit

Hello Guys, Do you have a Samsung phone connected to the Gear Fit 2 Pro? If so, can please provide me with the model number of the device?


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DOSIrl
Asteroid
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Gear and Gear Fit

Is that the extent of the support that Samsung users can expect?

 

Surely by now you realise that there is an issue with the software and it's rendering many devices useless.

 

You should have enough information across all of the various topics created on this subject to be able to diagnose and solve?

 

I was very luck that my Gear Fit 2 Pro was still under warranty and the motherboard was replaced when this issue occurred.

user1Eduft7IVq
Constellation
Options
Gear and Gear Fit

how did you claim warrenty and how old was it   Thanks