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Constellation

Re: Gear fit 2 pro stopped tracking steps and HR

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I guess i wasted $150 of my own money to buy this piece of samsung. I didn't update it to the latest version of the health apps and it doesn't really work still. For Up Cooked Klap 

 

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Astronaut

Re: Gear fit 2 pro stopped tracking steps and HR

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I have the same problelm, no tracking steps floors and heart rate. 

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Samsung Moderator
Samsung Moderator

Re: Gear fit 2 pro stopped tracking steps and HR

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Have you tried clearing your cache partition?

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Constellation

Re: Gear fit 2 pro stopped tracking steps and HR

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omg, mine has the same problemas and i don't know what to do!

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Constellation

Re: Gear fit 2 pro stopped tracking steps and HR

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My Gear 2 stopped counting steps and measuring heart rate. I have cleaned it up and reset it but it still doesn't work. What shall I do?

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Supernova

Re: Gear fit 2 pro stopped tracking steps and HR

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@userrnGnBXtxms: Can I get the following information?

 

Model Number

Software Version

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Constellation

Re: Gear fit 2 pro stopped tracking steps and HR

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Same issue..

Model - SM-R365

Software version - R365XXU2CRC7

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Constellation

Re: Gear fit 2 pro stopped tracking steps and HR

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+1 All sensors down. Gear Fit2 Pro

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Constellation

Re: Gear fit 2 pro stopped tracking steps and HR

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From last 6 months my smart watch is just a watch, HR sensor, step count, wake up gesture is not working and without these sensors this smart watch is of no use.

Your forums are full of this issue, don't be ignorent, As what i think this is a permanent damage, either take full responsibility and refund your customers money or fix this issue.

I promise i will never use Samsung products again, I even warn others not to use your useless products, have some sense of responsibility and fix this issue, as soon as possible.

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Constellation

Re: Gear fit 2 pro stopped tracking steps and HR

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Finally new updates !!!

But nothing changed, still same broken peace of garbage just like Samsung.

Guys, I suggest you to go for other options, like fitbit, fossil, even MI and lenovo watch will work better then Samsung, and never consider Samsung products again.

I give up !!!

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