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kitza
Constellation

Gear fit 2 pro stopped tracking steps and HR

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I bough gear fit 2 pro from Samsung Shop Thailand since November. It's work properly until yesterday. While I running with gear fit, GPS not work so I reset gear. After reset It can not track step and HR but GPS still working. It has one more problem that it can't use motion to wake screen.

 

Model: SM-R365

Software Version: R365XXU2BQJ4

 

1 SOLUTION

Accepted Solutions
userZ9MRcyc4aK
Astronaut

Re: Gear fit 2 pro stopped tracking steps and HR

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Hi, I had the same problem, but the solution is very simple.
Just turn on the GPS for a while or start the "walk" training with the GPS enabled (only a few steps), then turn off the GPS (training and GPS off to save the battery).
After that everything started to work correctly. Cheers!. 

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128 REPLIES 128
Red Giant

Re: Gear fit 2 pro stopped tracking steps and HR

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Hey Community! Anyone else seeing this problem? Anyone have a workaround? Let us know!  Smiley Happy

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userM11MX3d7EY
Astronaut

Re: Gear fit 2 pro stopped tracking steps and HR

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I am facing the same issue.. no steps count , no HR, no auto wake ..

 

tried reset, restart etc. No success

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userMFATqFgCJS
Constellation

Re: Gear fit 2 pro stopped tracking steps and HR

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Having the exact same problem. Can't even tell if it's a hardware or software issue. It stopped working out of nowhere.

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mvirkus6
Constellation

Re: Gear fit 2 pro stopped tracking steps and HR

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Didnt even receive my promo when purchased edges7
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userdiaTRt9iBT
Constellation

Re: Gear fit 2 pro stopped tracking steps and HR

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I have had the same problem for 4 days now

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userki0SEqLqjY
Constellation

Re: Gear fit 2 pro stopped tracking steps and HR

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I tried everything too. Now mine keeps rebooting every two minutes.  Nothing seems to be working with either problem

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userq6qLQluxqI
Asteroid

Re: Gear fit 2 pro stopped tracking steps and HR

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I also have this problem since yesterday (6 March 2018).  My Gear Fit 2 Pro just stopped tracking my steps and heart rate.  Today, in exercise class, the Auto HR monitor kicked back in for a while and then stopped again, but only a fraction of the steps are being recorded. 

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userq6qLQluxqI
Asteroid

Re: Gear fit 2 pro stopped tracking steps and HR

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I also am having this problem.  Yesterday, my Gear Fit 2 Pro just stopped tracking heart rate automatically, and only records a few steps occasionally. 

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userlnIzymyC7Q
Constellation

Re: Gear fit 2 pro stopped tracking steps and HR

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My Gear Fit 2 Pro also have same problem.

HR can not measure, wake up gesture can not work and counting step too.

 

I had restart my gear but still don't work properly.

 

Please solustion?

 

Best Regards,

Candra Zhou

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