01-15-2018 08:58 PM
I bough gear fit 2 pro from Samsung Shop Thailand since November. It's work properly until yesterday. While I running with gear fit, GPS not work so I reset gear. After reset It can not track step and HR but GPS still working. It has one more problem that it can't use motion to wake screen.
Model: SM-R365
Software Version: R365XXU2BQJ4
Solved! Go to Solution.
04-14-2018 03:06 AM - last edited on 04-17-2018 02:02 PM by SamsungTrevor
Hi, I had the same problem, but the solution is very simple.
Just turn on the GPS for a while or start the "walk" training with the GPS enabled (only a few steps), then turn off the GPS (training and GPS off to save the battery).
After that everything started to work correctly. Cheers!.
01-16-2018 11:47 AM
Hey Community! Anyone else seeing this problem? Anyone have a workaround? Let us know!
01-26-2018 10:16 PM
I am facing the same issue.. no steps count , no HR, no auto wake ..
tried reset, restart etc. No success
01-29-2018 02:23 PM
Having the exact same problem. Can't even tell if it's a hardware or software issue. It stopped working out of nowhere.
01-29-2018 08:51 PM
05-12-2018 11:07 PM
I have had the same problem for 4 days now
11-28-2018 01:18 AM
I tried everything too. Now mine keeps rebooting every two minutes. Nothing seems to be working with either problem
03-06-2018 06:37 PM
I also have this problem since yesterday (6 March 2018). My Gear Fit 2 Pro just stopped tracking my steps and heart rate. Today, in exercise class, the Auto HR monitor kicked back in for a while and then stopped again, but only a fraction of the steps are being recorded.
03-06-2018 06:39 PM
I also am having this problem. Yesterday, my Gear Fit 2 Pro just stopped tracking heart rate automatically, and only records a few steps occasionally.
05-11-2018 07:16 AM - last edited on 05-14-2018 08:58 AM by SamsungTrevor
My Gear Fit 2 Pro also have same problem.
HR can not measure, wake up gesture can not work and counting step too.
I had restart my gear but still don't work properly.
Please solustion?
Best Regards,
Candra Zhou