Gear fit 2 pro stopped tracking steps and HR

[userPmx4Bx0qq0]

I guess i wasted $150 of my own money to buy this piece of samsung. I didn't update it to the latest version of the health apps and it doesn't really work still. For Up Cooked Klap 

[uservswOUXeDex]

I have the same problelm, no tracking steps floors and heart rate. 

[SamsungLarryK]

Have you tried clearing your cache partition?

[userumXtOfrYM3]

omg, mine has the same problemas and i don't know what to do!

[userrnGnBXtxms]

My Gear 2 stopped counting steps and measuring heart rate. I have cleaned it up and reset it but it still doesn't work. What shall I do?

[SamsungMichelle]

@userrnGnBXtxms: Can I get the following information?

Model Number

Software Version

[useraow6OVs2Li]

Same issue..

Model - SM-R365

Software version - R365XXU2CRC7

[userVbCZODiBs5]

+1 All sensors down. Gear Fit2 Pro

[chauhan19911]

From last 6 months my smart watch is just a watch, HR sensor, step count, wake up gesture is not working and without these sensors this smart watch is of no use.

Your forums are full of this issue, don't be ignorent, As what i think this is a permanent damage, either take full responsibility and refund your customers money or fix this issue.

I promise i will never use Samsung products again, I even warn others not to use your useless products, have some sense of responsibility and fix this issue, as soon as possible.

[chauhan19911]

Finally new updates !!!

But nothing changed, still same broken peace of garbage just like Samsung.

Guys, I suggest you to go for other options, like fitbit, fossil, even MI and lenovo watch will work better then Samsung, and never consider Samsung products again.

I give up !!!