I'm from Morocco, I'm facing the same issue with the same device; ie the Gear fit pro 2 stopped trucking steps and HR after I've used it in the swimming pool.
I've tried without success all the options including reset to factory setting.
Please advise on how to solve this issue?
Hello Guys, Do you have a Samsung phone connected to the Gear Fit 2 Pro? If so, can please provide me with the model number of the device?
Is that the extent of the support that Samsung users can expect?
Surely by now you realise that there is an issue with the software and it's rendering many devices useless.
You should have enough information across all of the various topics created on this subject to be able to diagnose and solve?
I was very luck that my Gear Fit 2 Pro was still under warranty and the motherboard was replaced when this issue occurred.