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Astronaut

Re: Gear fit 2 pro stopped tracking steps and HR

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I did a complete reset and still won't track steps or stairs.

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Constellation

Re: Gear fit 2 pro stopped tracking steps and HR

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This did nothing.

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Constellation

Re: Gear fit 2 pro stopped tracking steps and HR

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As always my device is killed by the manufacturer.. Cozmo and gearfit 2.. well done  Out of warranty both so I can rubish both..

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Constellation

Re: Gear fit 2 pro stopped tracking steps and HR

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Is there a fix to this issue

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Constellation

Re: Gear fit 2 pro stopped tracking steps and HR

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Now I have this problem. I am asusming that it is some sort of code update gone wrong but the problme diagnosis options are non-existent

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Astronaut

Re: Gear fit 2 pro stopped tracking steps and HR

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Hi, 

I'm from Morocco, I'm facing the same issue with the same device; ie the Gear fit pro 2 stopped trucking steps and HR after I've used it in the swimming pool.

I've tried without success all the options including reset to factory setting.

Please advise on how to solve this issue?

Kind regards

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Astronaut

Re: Gear fit 2 pro stopped tracking steps and HR

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hi i have the same problem not counting steps or anything i paid 260.00  in January for mine not very good i have reset it and cleaned it 

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Community Manager
Community Manager

Re: Gear fit 2 pro stopped tracking steps and HR

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Hello Guys, Do you have a Samsung phone connected to the Gear Fit 2 Pro? If so, can please provide me with the model number of the device?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Asteroid

Re: Gear fit 2 pro stopped tracking steps and HR

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Is that the extent of the support that Samsung users can expect?

 

Surely by now you realise that there is an issue with the software and it's rendering many devices useless.

 

You should have enough information across all of the various topics created on this subject to be able to diagnose and solve?

 

I was very luck that my Gear Fit 2 Pro was still under warranty and the motherboard was replaced when this issue occurred.

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Constellation

Re: Gear fit 2 pro stopped tracking steps and HR

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how did you claim warrenty and how old was it   Thanks

 

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