Gear fit 2 pro stopped tracking steps and HR

[SamsungTrevor]

If you are still having this difficulty after attempting all of these troubleshooting steps, I would suggest that you reach out to 1-800-726-7864. They will be happy to help you with your repair options, @usertd2aVfqtOT.

If you need help with anything else, please let us know and our community will be happy to help!

[userW8JyIz9kmg]

I have contacted you guys yesterday. I was told to perform reset which I will do this week. However reading this thread it appears the reset is not going to make a difference...

[userdiaTRt9iBT]

How did you go? I Tried a reset and it made no differences 

[user4Sc8y4V0Zl]

The heart rate monitoring, ppedometer and floor counter have all stopped working on my gear fit pro 2 also since  i updated a couple of days ago. Ive tried reseting the device with no sucess.

Can you please provide a solution to this - I live in Ireland so I would rather not have to call a US number which will cost me a fortune just to be told to do all the things ive already done.

[SamsungTrevor]

Hey, @user4Sc8y4V0Zl, I really appreciate you reaching out to us about this. You can contact your regional support and they'll be happy to help you with this repair!

[userdiaTRt9iBT]

Same problem here from last Wednesday Australian time

[userIogNnJYQm6]

I am confused as to why the watches may need repair. Mine had no issues until the update. Seems to be the same for a few of your customers. Surely this can be fixed with the app? 

[SamsungTrevor]

Hey, everyone, I would suggest you follow the steps outlined above.

If you are still having this difficulty after attempting all of these troubleshooting steps, I would suggest that you reach out to 1-800-726-7864. They will be happy to help you with your repair options.

If you need help with anything else, please let us know and our community will be happy to help!

[userdiaTRt9iBT]

I took mine to the city service center - warranty repair expect to get it back working in a few days.

[userFyGxskUIcL]

I just keep reading follow steps bove however I dont see any steps above to follow I am really needing help with this and it is makeing me not a happy person. worked fine did the update and that was it