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Original topic:

Gear fit 2 pro stopped tracking steps and HR

(Topic created on: 1/15/18 8:58 PM)
kitza
Constellation
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Gear and Gear Fit

I bough gear fit 2 pro from Samsung Shop Thailand since November. It's work properly until yesterday. While I running with gear fit, GPS not work so I reset gear. After reset It can not track step and HR but GPS still working. It has one more problem that it can't use motion to wake screen.

 

Model: SM-R365

Software Version: R365XXU2BQJ4

 

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137 Replies
userPmx4Bx0qq0
Constellation
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Gear and Gear Fit

I guess i wasted $150 of my own money to buy this piece of samsung. I didn't update it to the latest version of the health apps and it doesn't really work still. For Up Cooked Klap 

 

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uservswOUXeDex
Astronaut
Options
Gear and Gear Fit

I have the same problelm, no tracking steps floors and heart rate. 

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SamsungLarryK
Samsung Moderator
Samsung Moderator
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Gear and Gear Fit

Have you tried clearing your cache partition?

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userumXtOfrYM3
Constellation
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Gear and Gear Fit

omg, mine has the same problemas and i don't know what to do!

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userrnGnBXtxms
Constellation
Options
Gear and Gear Fit

My Gear 2 stopped counting steps and measuring heart rate. I have cleaned it up and reset it but it still doesn't work. What shall I do?

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SamsungMichelle
Supernova
Options
Gear and Gear Fit

@userrnGnBXtxms: Can I get the following information?

 

Model Number

Software Version

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useraow6OVs2Li
Constellation
Options
Gear and Gear Fit

Same issue..

Model - SM-R365

Software version - R365XXU2CRC7

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userVbCZODiBs5
Constellation
Options
Gear and Gear Fit

+1 All sensors down. Gear Fit2 Pro

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chauhan19911
Constellation
Options
Gear and Gear Fit

From last 6 months my smart watch is just a watch, HR sensor, step count, wake up gesture is not working and without these sensors this smart watch is of no use.

Your forums are full of this issue, don't be ignorent, As what i think this is a permanent damage, either take full responsibility and refund your customers money or fix this issue.

I promise i will never use Samsung products again, I even warn others not to use your useless products, have some sense of responsibility and fix this issue, as soon as possible.

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chauhan19911
Constellation
Options
Gear and Gear Fit

Finally new updates !!!

But nothing changed, still same broken peace of garbage just like Samsung.

Guys, I suggest you to go for other options, like fitbit, fossil, even MI and lenovo watch will work better then Samsung, and never consider Samsung products again.

I give up !!!

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