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Original topic:

Gear fit 2 pro stopped tracking steps and HR

(Topic created on: 1/15/18 8:58 PM)
kitza
Constellation
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Gear and Gear Fit

I bough gear fit 2 pro from Samsung Shop Thailand since November. It's work properly until yesterday. While I running with gear fit, GPS not work so I reset gear. After reset It can not track step and HR but GPS still working. It has one more problem that it can't use motion to wake screen.

 

Model: SM-R365

Software Version: R365XXU2BQJ4

 

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137 Replies
user5W7iLzwAKQ
Constellation
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Gear and Gear Fit

I have the same problems! all the sensors of the watch don't works! please give us a solution! 

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chauhan19911
Constellation
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Gear and Gear Fit

From last 8 months my so-called smartwatch is just a ordinary watch, I can't even where this watch just to show off, because then people will ask me to show features :D :D

The only fix I got from Samsung was in "my comment", where they edited my bad word and warn me not to use it again.

May be this issue in our watch is intentional, I'm also a software developer and there is nothing we can't fix, but only if its a software issue, I think this is a permanent hardware failure.

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DOSIrl
Asteroid
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Gear and Gear Fit

I would agree that it must be a hardware issue as mine has been returned for repair twice and I have received a new main board both times.

user6esaO9VNV7
Astronaut
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Gear and Gear Fit

YES!  Clearly a lot of people having this issue - in different countries.

 

This is without a doubt a design flaw.   Mine worked for 4 months after I bought it.  I ended up sending it to Samsung for repair and when I received it back - it worked for less than a week and now has the same issues.

 

Totally unacceptable!

 

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1_Former_User
Asteroid
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Gear and Gear Fit

@1_Former_User wrote:

bought my Gear Fit2 Pro at the end of May 2018.
Model #SM-R365 / Software version R365XXU2CRC7

This morning (19 Sep. 2018), it stopped working.


After writing the post above, I sent my Gear Fit2 Pro for repair (under guarantee) and I have received it back today (2 Oct. 2018).

I am happy with the very quick turnaround.

The report from the repair centre mentions the following problems:

  1. the device does not switch on
    replace faulty motherboard
  2. the heart rate sensor does not work
    replace faulty motherboard
  3. the step counter does not work
    replace faulty motherboard
  4. software updated to latest manufacturer's version
  5. specific manufacturer bulletin service applied
    per manufacturer's requirements

I have restored my data to my Gear and I can confirm that the 'updated' software is the same version that was already installed prior to the repair.

The heart rate sensor is working and my steps are being recorded.

So far so good, but I have to say that my confidence in my Samsung device has been severely shaken by what has happened and by reading this thread.

I'll update this post if necessary.

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DOSIrl
Asteroid
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Gear and Gear Fit

My Gear Fit 2 Pro has just stopped this evening. This is the second time this has happened.

It was repaired under warranty the last time. The device is now in over a year old (ordered it with my Note8).

 

I very much doubt Samsung will repair it again for free. I will not be purchasing another Gear product. Back to my Gear Fit 2 for me. This is very very frustrating, to say the least.

 

SM-R365

R365XXU2CRC7

 

 

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usern3yVUnC4AL
Astronaut
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Gear and Gear Fit

All sensors down for me for a outh three days, tried, restart, reset, GPS on and off, walk and run, update software.  Nothing worked. I had it only for a few months.

 

Any latest suggested solution?

 

Model: SM-R365

SW Version: R365XXU2CRC7

 

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DOSIrl
Asteroid
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Gear and Gear Fit

It's less than 2 years old. 

Start a chat with support and arrange a repair. I'm awaiting collection of mine for its second repair.

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userFdBm4Uvrse
Constellation
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Gear and Gear Fit

Mine stopped tracking as well as NO wake up on gesture after 5 months of use, really dissapointed in this device.

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userlK9zVZHZy1
Constellation
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Gear and Gear Fit

15 days ago my Gear Fit 2 Pro stopped tracking steps and HR. I have not warranty. What can I do? if it software problem, why Samsung dont send new update? If it hardware problem, why Samsung sell device with problems?

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