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01-15-2018 08:58 PM in
Gear and Gear FitI bough gear fit 2 pro from Samsung Shop Thailand since November. It's work properly until yesterday. While I running with gear fit, GPS not work so I reset gear. After reset It can not track step and HR but GPS still working. It has one more problem that it can't use motion to wake screen.
Model: SM-R365
Software Version: R365XXU2BQJ4
Solved! Go to Solution.
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04-24-2018 09:04 AM in
Gear and Gear FitIf you are still having this difficulty after attempting all of these troubleshooting steps, I would suggest that you reach out to 1-800-726-7864. They will be happy to help you with your repair options, @usertd2aVfqtOT.
If you need help with anything else, please let us know and our community will be happy to help!
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
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04-25-2018 12:38 AM in
Gear and Gear Fit- Mark as New
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05-12-2018 11:21 PM in
Gear and Gear FitHow did you go? I Tried a reset and it made no differences
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04-25-2018 04:10 AM in
Gear and Gear FitThe heart rate monitoring, ppedometer and floor counter have all stopped working on my gear fit pro 2 also since i updated a couple of days ago. Ive tried reseting the device with no sucess.
Can you please provide a solution to this - I live in Ireland so I would rather not have to call a US number which will cost me a fortune just to be told to do all the things ive already done.
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04-26-2018 09:06 AM in
Gear and Gear FitHey, @user4Sc8y4V0Zl, I really appreciate you reaching out to us about this. You can contact your regional support and they'll be happy to help you with this repair!
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
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05-12-2018 11:24 PM in
Gear and Gear FitSame problem here from last Wednesday Australian time
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04-29-2018 06:10 PM in
Gear and Gear FitI am confused as to why the watches may need repair. Mine had no issues until the update. Seems to be the same for a few of your customers. Surely this can be fixed with the app?
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05-14-2018 09:00 AM in
Gear and Gear FitHey, everyone, I would suggest you follow the steps outlined above.
If you are still having this difficulty after attempting all of these troubleshooting steps, I would suggest that you reach out to 1-800-726-7864. They will be happy to help you with your repair options.
If you need help with anything else, please let us know and our community will be happy to help!
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
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05-14-2018 06:42 PM in
Gear and Gear FitI took mine to the city service center - warranty repair expect to get it back working in a few days.
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03-27-2019 07:23 AM in
Gear and Gear FitI just keep reading follow steps bove however I dont see any steps above to follow I am really needing help with this and it is makeing me not a happy person. worked fine did the update and that was it
