I am having the same issue currently
If you have tried the troubleshooting steps mentioned in this thread and are experiencing these symptoms. We would be happy to look into this further. Can I please get your full model number and serial number in a private message?
I'm having the same problem, but I can't find any information on the problem. Please Help.
@userLIANrWDfCL, I would be happy to look into this for you. Please send us a private message to the link with your model number and the serial number.
I have the same problem, but i don’t find any information on how to fix it. What should I do?
Hello there, have you tried resetting the earbuds?
Hi, yes i tried that and I put them to charge afterwards. The green light still doesn’t go off after they are disconnected
Is your charger connected the charging case when this is happening?
It happens while it is charging and after I disconnect them from the charger
Are you completely sure that the lights don't go off? Whenever you disconnect them from the cord, it's perfectly normal that the green lights stay on for a while.