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userKCJ6Cl5ZLu
Constellation

Re: Gear iconx 2018 earbud charge status light stays on and doesnt go off

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I am having the same issue currently 

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Samsung Moderator
Samsung Moderator

Re: Gear iconx 2018 earbud charge status light stays on and doesnt go off

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If you have tried the troubleshooting steps mentioned in this thread and are experiencing these symptoms. We would be happy to look into this further. Can I please get your full model number and serial number in a private message?

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userLIANrWDfCL
Constellation

Re: Gear iconx 2018 earbud charge status light stays on and doesnt go off

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I'm having the same problem, but I can't find any information on the problem. Please Help.

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Samsung Moderator
Samsung Moderator

Re: Gear iconx 2018 earbud charge status light stays on and doesnt go off

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@userLIANrWDfCL, I would be happy to look into this for you. Please send us a private message to the link with your model number and the serial number. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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userY7CVqcLLUw
Constellation

Re: Gear iconx 2018 earbud charge status light stays on and doesnt go off

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I have the same problem, but i don’t find any information on how to fix it. What should I do?

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Samsung Moderator
Samsung Moderator

Re: Gear iconx 2018 earbud charge status light stays on and doesnt go off

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Hello there, have you tried resetting the earbuds?

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userY7CVqcLLUw
Constellation

Re: Gear iconx 2018 earbud charge status light stays on and doesnt go off

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Hi, yes i tried that and I put them to charge afterwards. The green light still doesn’t go off after they are disconnected

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Samsung Moderator
Samsung Moderator

Re: Gear iconx 2018 earbud charge status light stays on and doesnt go off

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Is your charger connected the charging case when this is happening?

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userY7CVqcLLUw
Constellation

Re: Gear iconx 2018 earbud charge status light stays on and doesnt go off

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It happens while it is charging and after I disconnect them from the charger

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Re: Gear iconx 2018 earbud charge status light stays on and doesnt go off

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Are you completely sure that the lights don't go off? Whenever you disconnect them from the cord, it's perfectly normal that the green lights stay on for a while.

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