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WOLFSEFQ8
Constellation

Gear iconx 2018 earbud charge status light stays on and doesnt go off

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Im suddenly faced with an issue when i place my ear buds into the gear icon x 2018 model case. The green lights just stay on and doesnt go off. This never happened before and for some reason this drains the buds out. Is any one else going through this  and if anyone has a solution for the same.. Couldnt find any help anywhere online. Thanks. 

1 SOLUTION

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Samsung Moderator
Samsung Moderator

Re: Gear iconx 2018 earbud charge status light stays on and doesnt go off

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Can I please get your full model number and serial number in a private message?

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41 REPLIES 41
Samsung Moderator
Samsung Moderator

Re: Gear iconx 2018 earbud charge status light stays on and doesnt go off

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Are you still hooked up to the charger when you are experiencing these symptoms?

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WOLFSEFQ8
Constellation

Re: Gear iconx 2018 earbud charge status light stays on and doesnt go off

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Hi, Not hooked up...green light still stays on and doesnt go off ...ever!

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Samsung Moderator
Samsung Moderator

Re: Gear iconx 2018 earbud charge status light stays on and doesnt go off

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Can I please get your full model number and serial number in a private message?

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user1mdb7A28fv
Constellation

Re: Gear iconx 2018 earbud charge status light stays on and doesnt go off

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I have the same problem with lights that doesn't go off. I tryied to drain full battery of case and ears and to charge them again, but problem left.

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userxCFh0VZZXp
Constellation

Re: Gear iconx 2018 earbud charge status light stays on and doesnt go off

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I'm have the same issue.  Has anyone figured the solution? Please help! 

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userEtciryWhKN
Constellation

Re: Gear iconx 2018 earbud charge status light stays on and doesnt go off

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Hey I'm faced with the same problem recently and have gone through all the troubleshooting procedures and even reset the buds a few times. No luck. The LED indicators stay on and my charging case runs out of battery too soon. Any fixes?

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Samsung Moderator
Samsung Moderator

Re: Gear iconx 2018 earbud charge status light stays on and doesnt go off

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Can I please have your full model number and serial number in a private message?

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userPQRffGHoKa
Constellation

Re: Gear iconx 2018 earbud charge status light stays on and doesnt go off

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Same issue

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usermmJcpvw9AC
Constellation

Re: Gear iconx 2018 earbud charge status light stays on and doesnt go off

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My case is experiencing the same problem. Does Samsung have a solution for this probkem?

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