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Original topic:

Gear s3 frontier Touch screen stopped working

(Topic created: 01-25-2020 02:24 AM)
useragJDCmmFqR
Constellation
Options
Gear and Gear Fit

Hi,

 

My Gear Frontier Touch screen stopped working a couple of days ago.

 

I tried rebooting the watch, same issue.

 

I then Factory reset it from the Galaxy Gear Mobile appp on my phone, after which it rebooted, and now it want's me to swipe up to start the pairing process. (Yellow screen with Let's Go on the screen)

 

But, It's still not working. Also. I can't pair the watch or set it up, because I can't swipe up, because the touch is not working.

 

Any help would be appreciated. 

 

 

1 Solution


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SamsungRei
Samsung Moderator
Samsung Moderator
Options
Gear and Gear Fit

Thank you for reaching out. It sounds like the watch will need repairs.

For out of warranty repairs within the U.S., you can use this link: https://www.samsung.com/us/support/service/ or call 1-800-726-7864.

 

If you are outside the U.S., please use this link for assistance: https://www.samsung.com/us/common/visitlocationsite.html



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22 Replies
Solution
SamsungRei
Samsung Moderator
Samsung Moderator
Options
Gear and Gear Fit

Thank you for reaching out. It sounds like the watch will need repairs.

For out of warranty repairs within the U.S., you can use this link: https://www.samsung.com/us/support/service/ or call 1-800-726-7864.

 

If you are outside the U.S., please use this link for assistance: https://www.samsung.com/us/common/visitlocationsite.html



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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userWyO4b86z56
Asteroid
Options
Gear and Gear Fit

Mine stop working as well .Looks like Samsung want us to buy new watch but this is not happening for me .Its my third samsung watch and  have to say watches are great for 6 months up to a year after that problems ,problems ,problems.My daughter have apple watch all that time and she loves it maybe it's a time to give a try.Samsung !!! Please contact !!!

SamsungRei
Samsung Moderator
Samsung Moderator
Options
Gear and Gear Fit

Please send a private message with your model code and the serial number, I would be happy to look into the options available. http://bit.ly/2XERsky



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usernD2v2hWYzR
Constellation
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Gear and Gear Fit

big SAMSUNG FAN and I'm having the same issue as him <edit> I brought a watch 300$ 6 months in battery leaks and messes up the watch i changed battery was working great now the screen digitizer isn't working now
and mind you i have a galaxy watch also
need help resolving this issue please

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PinkKittee
Constellation
Options
Gear and Gear Fit

I am having this problem as well. What can be done to resolve? I reset my watch and it is still not working.

SamsungJoJo
Samsung Moderator
Samsung Moderator
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Gear and Gear Fit

@PinkKittee Can you send a private message providing the full model code and the serial number of the watch so I can further assist you? http://bit.ly/2GGYul4

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userfFdrY7HFTQ
Constellation
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Gear and Gear Fit

I have the same problem with my gear s3 classic as well, and can't power off since the touch function doesn't work.  The battery is also suddenly draining faster since this occurred.  I don't know if they are related.

CDubb80
Constellation
Options
Gear and Gear Fit

My S3 frontier  will not respond to touch, after rebooting, and factory reset I can't pair it back to phone.

userWyO4b86z56
Asteroid
Options
Gear and Gear Fit

After two years touch screen stop responding .One on hundred times works but very annoying.This is second Samsung watch.First lasted about 6 months then battery start dying in the middle of the day .This one have been working almost two years but I think that's little to short too .I think it's time to give a try other brands.