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Constellation

Re: Gear s3 wont turn on at all

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My S3 will not turn off and will not reboot? 

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Samsung Moderator
Samsung Moderator

Re: Gear s3 wont turn on at all

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@userazLbx10XLd Sorry to hear this. Let me take a look into this for you. Can you shoot me a private message with the following information?

 

Full Name:
Street address:
Email Address:
Best Contact Number:
Alternate Telephone Number: (If Available)
Place of Purchase:
Bill of Sale: (If Available)

Model Code:

IMEI Number:
 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Constellation

Re: Gear s3 wont turn on at all

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This does not help. If my Samsung S3 Frontier Smartwatch does not even turn on with the power button and I don't have it connected to my phone, due to problems with my Samsung galaxy S8+, so there's no way to connect the watch to my phone. The watch won't turn on and the blinking red dot on the charger won't go away. What should I do now Samsung? 

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Community Manager
Community Manager

Re: Gear s3 wont turn on at all

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Hey there @Zacheis, could you send us a private message here with your full model code and serial number? We would like to look into this for you.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Astronaut

Re: Gear s3 wont turn on at all

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How the hel does he find that information when it went turn on?!

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Community Manager
Community Manager

Re: Gear s3 wont turn on at all

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The serial number and full model code should both be on the box.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Astronaut

Re: Gear s3 wont turn on at all

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it is jan 3, 2019... my Gear S3 shut off and will not turn on or let me reboot. 

 

I just bought this last Spring.  

 

Do i need to return?

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Astronaut

Re: Gear s3 wont turn on at all

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It worked
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Constellation

Re: Gear s3 wont turn on at all

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Display doesnt stay on long enough to do this. it goes black and then I have to start over and never enough time to select anything as it almost immediately goes to a black screen.

 

Seriously, you guys are better than this.

 

 

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Honored Contributor

Re: Gear s3 wont turn on at all

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Can I have your full model code and serial number via private message?

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